We only accept PayPal on eBay, this means you can rest assured your order will be with you ASAP after your purchase. For your security we only despatch your order to the address you provide us via PayPal.

For Card Payments please contact us on our office. Our contact details as below in business contact details.

As soon as you pay, eBay & PayPal will email you to let you know it's been received and as soon as we've shipped your order, we'll let you know by email that it has been despatched and the tracking number if applicable.

We are proud with our fast dispatch. All orders placed and paid by 14:00 will be shipped within sameday. 

If you will need any further information for the delivery please feel free to contact us. 

"We want you to be 100% happy with your purchase and offer a 14 day "no quibble" guarantee"

If you change your mind, or the purchase is not suitable, you may notify us to cancel the contract within 14 days after the day of receipt of item(s) and you have a duty to take reasonable care of the item(s) until we receive the item(s) back. Return posting costs will be at your expense.

We will not accept returns if the item is used or not in its original unsused condition. All returns must be returned back in its original packaging.

If you will need any assistance on your return please contact us.

We will pay for the return cost if there is problem with your order on our side.

Yes our heated towel rails can be connected up like a normal radiator and all have high heat outputs - meaning they not only warm your towels, but your whole bathroom too.

BTU stands for 'British Thermal Unit' which is the measurement of the amount of energy needed to cool or heat one pound of water by one degree. One BTU is equivalent to about 0.3 Watts.

Our heat outputs are all independently tested using EN442 regulations. Unlike other retailers we give the true heat output rather than a fictitious figure. We recommend asking any retailer for the heat output certificate for a particular product.

Yes our heated towel rails can be run on two energy sources, meaning that you can have run the towel rail from your central heating in the winter and your electricity supply in the summer. - Warm towels all year round. (You can not convert Traditional/Victorian towel rails to dual fuel).

All you need is one of our dual fuel kits and you're ready to go, take a look at our shop

Heated towel rails can be used as electric only. The element is to be fitted, and then the towel rail filled with 85% water and 5% inhibitor, leaving a 10% gap at the top. If using as electric only (completely isolated), as long as the 25ml gap is left at the top there is no reason for it to overflow. The expansion and contracting is all done inside the radiator and can do so freely as long as there is a sufficient gap at the top of the towel rail. We do recommend that a qualified installer carries out the installation of your Electric Towel Rail.

They are filled with a RO water Glycol solution – which is an anti-corrosive liquid.

The type of valve you will require depends on the installation of your towel rail. If your pipework is coming up from the ground, then generally straight radiator valves are used. Whereas if your pipework is coming from the wall at an angle, angled valves would be used. If you are unsure on what valves you require then please contact us for more information. You can find our full range of valves available 

Yes! All of our towel rails come with a standard 10 Year 'Fit and Forget' Guarantee giving you the ultimate peace of mind.

We recommend that any central heating towel rail or radiator is fitted by a qualified plumber/heating engineer, and any electrical items are installed by a qualified electrcian.