Royal Mail will not class a domestic item as lost until 14 days after the estimated delivery date so unfortunately we will not be able to issue a refund or send a replacement until this period has elapsed.
If you require GUARANTEED delivery by a certain date, then please choose "Royal Mail Special Delivery" when placing your order.
International Orders
Please use a street address and post code as delivery address, where possible, so that your order can be tracked.
Please provide a phone number when placing your order.
The delivery date displayed by Ebay is an ESTIMATED date. Therefore please allow 7 working days for delivery to Europe and 14 working days for delivery to the rest of the world.