Shipping

Once payment is cleared, items are normally dispatched within 1 to 3 business days; however, please allow around 5 to 14 business days for the items to arrive.

All deliveries are made to buyer's address provided when purchasing from the listing. Please ensure your information is correct and provide a contact telephone number before making your purchase, as we do not refund for shipments made on any incorrect information.

All our parcels are delivered by Australia Post / Contractors and / or Courier Companies for larger items, if applicable.

Whilst we take the utmost care in packing all orders, sometimes accidents, delays or errors do occur.

Deliveries may need to be signed for and anyone at the delivery address who receives the products shall be presumed by Juverna International Pty Ltd to be authorised to receive the parcel.

Juverna International Pty Ltd and its carriers are unable to provide an exact delivery time. If you are unsure if you will be available at the delivery address during the delivery hours, we recommend nominating a work address or address of a family member who will be present during the delivery hours. (Normally 8:30-5 pm Monday to Friday)

In the instance someone is not able to sign for your delivery; our carrier/s will leave a card. When delivered by Australia Post you will need to collect from your local Post Office. Any other carrier you will need to contact them directly to make alternative delivery arrangements. In the case of undelivered items, Buyers may also be charged a re-delivery fee for items that are undelivered and returned to the seller as result of an unsuccessful delivery.

If tracking information is sent to you by email to track your parcel when it leaves Juverna International Pty Ltd please always check your Junk/Spam folders of your email for this notification if it is not delivered to your Inbox.

Please inspect your parcel and its contents carefully on delivery, if you find any item Missing or Damaged please contact us within 48 hours. Free transit insurance is provided with all purchases, for peace of mind. For International Orders please contact us directly for freight, if not specified.

Payment

All major credit cards through PayPal - Direct Deposit.

All direct deposits must include your e-bay USER I.D. All payments must be made within 48 hrs. If you cannot make payment within 48hrs - Please contact us.

If we don't receive payment after 10 days, we will cancel your order.

Returns

We are happy to refund any product that is faulty, lost or damaged in transit, not fit for purpose, doesn't match the item description, has quality issues or fails to meet other mandatory consumer guarantees under Australian Consumer Law. We will require pictures to be sent to us and once assessed we will either refund or replace the item. All items returned must be sent via Australia Post Parcel Post and a copy of the receipt provided for reimbursement. We may also lodge a claim with Australia Post, the Courier Company or our Insurance Company and may require your assistance. All Tariffs, Duties or any other costs that have been incurred with products sent from overseas are the responsibility of the buyer and are not included in the selling price.  We DON'T accept any Returns or Refunds, due to such Custom Fees or associated charges.

Terms & Conditions

The products featured are detailed in good faith, errors or omissions are unintentional and we will not be held responsible for any minor errors or any differences in the product.

All products will be sent within 3 days after receiving the correct payment in full.

When you receive your package and are pleased with our transaction, please let us know by leaving positive feedback. We will do the same for you in return. Thank you for purchase. We look forward to doing business with you again

For our full terms and conditions of trade, please see https://juverna.com.au/Juverna_terms_and_Condition.pdf

Feedback

As a seller Positive Feedback is very important to us, as well as our customers. We want all our customers to be happy with there orders, If we have made an error we do apologise.

If you are looking for any specific items along the lines that we currently sell or from specific regions please don't hesitate to contact us.

We usually reply to inquiries or questions within 24 hours.

Wholesalers to distribute our products are welcomed so please feel free to contact us.

Thank you very much for visiting us!