Payment
PLEASE make sure you
have ALL Postage & Contact details Correct in your Account
with eBay before placing your order as these are imported automatically within
the Postage System.
Once your order has been dispatched there is
nothing we can do if Postal Address is incorrect and No refunds will be given.
To ensure we can dispatch your order the same day
(for purchase made before 1pm),
please complete your payment by following the
instructions on eBay.
If you need assistance please send us a
message through eBay and one of our team will guide you through
the process.
We accept payments through PayPal
If you don't have a PayPal account you can still
use this option as a guest and pay with your credit card.
Shipping and Estimated Time Frames
We send all Items with Australia Post.
If you require a Tracking Number for your order
please select from the Postage & Handling section in Checkout
Items purchased before 1pm will be sent the same
day.
Unfortunately, we cannot send out on weekends or
public holidays, so orders will be sent out the next working business day.
PLEASE NOTE - The delivery time
frame estimates displayed are generated by eBay and are sometimes inaccurate.
Whilst we dispatch daily our courier
services use the road network and it can take some
time for items to be delivered depending on
your postal location.
All orders that have had a tracking number
generated through the postage system will be notified through eBay.
ONCE YOU HAVE RECEIVED YOUR TRACKING
NUMBER AND YOUR PARCEL HAS BEEN COLLECTED BY OUR COURIERS
YOU WILL NEED TO CONTACT YOUR NEAREST
LOCAL DEPOT FOR ANY ENQUIRIES AS TO THE WHEREABOUTS OR CONCERNS
(i.e Australia Post, Fastway
Couriers, TNT) AND THEY WILL BE ABLE TO HELP AS LONG AS YOU HAVE
YOUR TRACKING NUMBER.
Return Policy
CHANGE OF MIND:
If you have changed your mind about your purchase
or would like to exchange it for a similar product from us,
a refund might be approved but return shipping fees
are to be paid by the buyer and a 20% restocking fee may be
charged.
The item MUST BE sent back in its
original packaging and condition before a refund will be processed.
We will need to receive the Item back and inspect
it before refunds are processed.
We WILL NOT accept returns if item
has been taken out of original packaging.
We do not cover return shipping
fees for change of mind purchases.
A shipping fee will be deducted
from Refund depending on the weight of the item for all change of mind
purchases to cover our original shipping costs.
For an Exchange of item, a
separate order will need to be processed by the buyer.
If there are any other issues you have with your order,
please don't hesitate to get in touch with us through eBay messages and we
will be more than happy to help rectify any problems.
FAULTY ITEMS:
Please contact us within 30 days if
you have a faulty item.
We will ask for the Faulty Item to be returned for
inspection before shipping a replacement.
We will cover all postage costs
where item is deemed to be Faulty.
We do not cover this outside
30 days of purchase.
If you have received a Damaged Item, you MUST contact
us within 48hrs so we can organise a replacement to be sent
out.
Please keep your eBay
invoice/receipt as after 90 days eBay deletes them from our records and we
are no longer able to print a new one for you.