Brooklyn Big And Tall clothing has been trading in Big & Tall men's clothing and wide and extra big footwear since 2004. We are sourcing our merchandise from all over the word to get the best possible prices. The management of Brooklyn has been working in clothing business since the 1970s and now the third generation has taken the reins. Brooklyn's retail store/warehouse is located in Sutton, Surrey.

We try and source high quality products and price these very competitively so that our customers can enjoy great value for money. We can say this with full confidence as we maintain our operational overheads as low as possible without compromising the quality of the service. We have a fully function e-commerce website where you can view and buy all of our products. We can also be found on eBay with a trading name of "Brooklyn-Big-And-Tall".

We currently accept Paypal payments however you can use most major debit and credit cards and make a payment through paypal gateway.

Why Paypal?

Safer and protected

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Simple and convenient

Pay online with your PayPal password and skip entering your financial info. Or pay even faster with One Touch, stay logged in and check out without entering your password. Plus, rest assured knowing Buyer Protection is available for your eligible purchases.

Across devices, worldwide

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Mostly free, always upfront

It?s free to open a PayPal account and buy something using PayPal unless it involves a currency conversion. There are no PayPal fees if you use your PayPal balance, bank account or debit card to send money in GBP to friends and family within the UK. There may be fees for other transactions

Dispatch time

We currently dispatch 99% of our orders within 24 hours of receiving clear payment. We aim to dispatch all orders received on any working day by 02:00 pm BST. If an item is out of stock and we are unable to dispatch it within 24 hours of placing your order our customer services team will get in touch and let you know the delay or alternative options.

Delivery services

The list below will help you understand our delivery services and charges.

United Kingdom (Mainland)

·           Royal Mail Tracked & Signed 48 (Free Shipping)

o      Delivery time within 2-3 working days  

·           Royal Mail 1 ^st  Class Recorded: £4.00

o      Delivery time within 1-2 working days

·           Royal Mail Special Delivery: £6.99

o      Delivery time within 24 hours

·           Royal Mail Saturday Delivery: £20

o      Delivery guaranteed on Saturday

·           Interlink Express Saturday Delivery: £20.00

o      Delivery guaranteed on Saturday

EU

·           Royal Mail Tracked: £7.00 for 1 ^st  Item and £2.00 for every additional item

o      Delivery time within 5-7 working days

·           OCS/nterlink Express/ DPD Courier: Price starting from £12.00 and varies with the zone

o      Delivery time 3-4 working days

·           DHL Express: Price starting from £14.00 and varies with the zone

o      Delivery time 2-3 working days

US

·           Deutsche Post Tracked: £8.00 for 1 ^st  Item and £4.00 for every additional item

o      Delivery time within 10-15 working days

·           Royal Mail Tracked: £12.00 for 1 ^st  Item and £5.00 for every additional item

o      Delivery time within 7-10 working days

·           DHL Express: Price starting from £16.00 and varies with the weight/volume

o      Delivery time 2-3 working days

Rest of the World

·           Royal Mail Tracked: £12.00 for 1 ^st  Item and £5.00 for every additional item

o      Delivery time within 7-10 working days

·           DHL Express: Price starting from £24.00 and varies with the weight/volume

o      Delivery time 3-4 working days

P ostal services to European countries and Rest of the World

We believe we have the best network in place for deliveries to all around world. We offer both land based as well as air based services. Out postage option at check out reflect the best options we currently have, however if you have any particular query about services to your country, kindly send us an email to Please use eBay messaging system. Unfortunately we do not have a system where non EU residents can pay without the standard VAT charge of 20% therefore all our prices are inclusive of this charge and no-refund on this will be entertained however to accommodate our customers we have reflected this charge by subsidising the postage cost. For any queries please do not hesitate to contact us on "Please use eBay messaging system". We aim to reply within 30 minutes during our office hours however any queries during our out of office hours may take longer.

Returns :

As we offer free delivery for all of our items for all mainland UK however we do not offer free returns. Our standard returns policy is that you can return an item within 60 days from the day you receive your item/s. You will need to email us via eBay or at Please use eBay messaging system to inform us of your intention to return the item alternatively you can call our customer services team on 00442086808709/ 00442086679510 and get an authorisation directly. You will be provided a returns authorisation number in order to return the item back and get a refund successfully. Whilst we expect our customers to try the items for size/style and quality and if an item is not suitable for whatever reason we expect them to take reasonable care to ensure that the item is returned in a sellable condition. Any item which are deemed to have been used/ not suitable for a resale will not be entertained for a refund.

  Exchanges :

We offer 60 days exchange policy for all purchases from the date you receive the item/s. If you wish to exchange an item for a different size/style, you will need to email us at Please use eBay messaging system to inform us of your intention to exchange an item. Alternatively you can call our customer services team on 00442086808709/ 02086679510 and arrange an exchange over the phone. You will be provided an exchange authorisation number which you will need to quote on a note in the parcel along with the size and colour you wish to exchange for. Kindly note that all customer who wish to exchange an item need to pay for arranging to send the item back. We may also charge for a replacement postage cost however this will be determined based on the weight and dimensions of the exchange item requested. Our customer services team will get in touch to inform you of any charges you may need to pay.Whilst we expect our customers to try the items for size/style and quality and if you wish to exchange an item, we expect you to take reasonable care to ensure that the item is returned in a sellable condition. Any item which are deemed to have been used/ not suitable for a resale will not be entertained for an exchange.

Kindly note that we process all returns twice a week therefore kindly allow 48-72 hours for any refunds/ exchanges to be processed.

Our Returns/Exchanges address is as follows,

Brooklyn Big And Tall

Brooklyn House

5 Wealdstone Road, Sutton, Surrey

SM3 9QN

United Kingdom

 

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Returns :

As we offer free delivery for all of our items for all mainland UK however we do not offer free returns. Our standard returns policy is that you can return an item within 60 days from the day you receive your item/s. You will need to email us via eBay or at Please use eBay messaging system to inform us of your intention to return the item alternatively you can call our customer services team on 00442086808709/ 00442086679510 and get an authorisation directly. You will be provided a returns authorisation number in order to return the item back and get a refund successfully. Whilst we expect our customers to try the items for size/style and quality and if an item is not suitable for whatever reason we expect them to take reasonable care to ensure that the item is returned in a sellable condition. Any item which are deemed to have been used/ not suitable for a resale will not be entertained for a refund.

 

Exchanges :

We offer 60 days exchange policy for all purchases from the date you receive the item/s. If you wish to exchange an item for a different size/style, you will need to email us at Please use eBay messaging system to inform us of your intention to exchange an item. Alternatively you can call our customer services team on 00442086808709/ 02086679510 and arrange an exchange over the phone. You will be provided an exchange authorisation number which you will need to quote on a note in the parcel along with the size and colour you wish to exchange for. Kindly note that all customer who wish to exchange an item need to pay for arranging to send the item back. We may also charge for a replacement postage cost however this will be determined based on the weight and dimensions of the exchange item requested. Our customer services team will get in touch to inform you of any charges you may need to pay.Whilst we expect our customers to try the items for size/style and quality and if you wish to exchange an item, we expect you to take reasonable care to ensure that the item is returned in a sellable condition. Any item which are deemed to have been used/ not suitable for a resale will not be entertained for an exchange.

 

Kindly note that we process all returns twice a week therefore kindly allow 48-72 hours for any refunds/ exchanges to be processed.

 

Our Returns/Exchanges address is as follows,

 

Brooklyn Big And Tall

Brooklyn House, 5 Wealdstone Road

Sutton, Surrey

SM3 9QN

United Kingdom