~ Picker's Pantry ~
Please note
that we sell both new and used items that we acquire through various avenues,
such as estate sales, auctions, and sometimes even thrift stores. Therefore,
many of the previously owned items may show signs of wear, age, and/or use. We
maintain a smoke-free environment and do our best to disclose any odors we
detect within the item description (such as smoke or must). We strive to
include ample photos of all imperfections and wear while providing detailed
descriptions that depict the true character of the item. We ask that you please
examine all photos closely to ensure proper knowledge and understanding of the
items condition and/or quality prior to committing to purchase. We will
gladly answer any questions you may have, in a timely manner, to help you
determine if the item up for bid/sale is the right fit for your needs.
PLEASE READ
Shipping:
All items ship
from Ohio unless otherwise noted. We ship daily (sometimes even multiple
times per day when time allows).
We exercise
extreme care when packaging all items for shipment. All fragile or delicate
items will be wrapped securely w/bubble wrap or other appropriate packaging
materials. Therefore, the shipping cost of some items many also reflect a
minimal shipping & handling fee to help offset the cost of these supplies
and the additional time it takes to package them properly.
Smaller,
lightweight, non-fragile items, or items of lesser value that meet the
weight requirements, will generally be shipped USPS first class mail. However,
anything vintage, antique, fragile, delicate, heavy, or of greater value will
be shipped USPS priority mail using the most cost efficient packaging type for
the specified item. This standard applies to all items shipped, regardless
of whether the buyer or seller is responsible for the shipping costs associated
with the purchase. Sometimes items are best suited to be shipped using another
carrier, such as FedEx. This will typically be reflected as the primary
shipping option in listing. On the other hand, there may be
times in which we find that another carrier is able to deliver your item to you
more quickly than the specified carrier, so we may opt to use that carrier
instead, as we strive to ensure that you have your purchase as quickly as
possible. (Please note that we will never change carriers without your
knowledge if it will cause you to receive your package later than
promised) Please let us know if you have any specific shipping requests, prior
to completing transaction, as we often ship items within minutes of receiving
cleared payment.
Payments:
To protect
both buyer and seller we only accept PayPal.
No items will
be shipped without confirmation of cleared payment.
Payment is
required on all auctions within three days of auction end, or we
will relist the item. However, we understand that circumstances arise, and
often additional time may be needed, so we kindly ask that you reach out to us
directly to make payment arrangements BEFORE the end of the
three day window. We will send out a one-time payment
reminder within the first 48 hours.
Please note: If we do
not receive any form of communication from you and payment is not received
within the specified time frame, we will assume that you have no intentions of
paying and an unpaid item case may be opened through ebay.
Return Policy:
Most items are
eligible for return within 30 days unless otherwise specified. Clothing sold as
NWT must be returned in the same condition as it was received. Clothing
returns will not be accepted on new clothing if the tags are removed by
the buyer. New merchandise (non- clothing) must be in the original
packaging and the packaging must be in sellable condition.
Your account
will be credited once we receive the item back, unless other arrangements have
been made. We do not charge a restocking fee, unless
otherwise specified.
All priority
items are insured for shipping damage. In the unlikely event that items are
damaged during shipment, we ask that you please notify us within 48 hours
of receiving the package. Failure to notify us within the first 48 hours of
delivery may result in the denial of your request. Please include photos of the
shipping box/envelope (whether damaged or not) along with photos of the damaged
item with your correspondence. Please retain these items until we process
your request and provide you with further instructions.
When
determining item condition, we always ask that you examine all of our photos
closely, rather than just reading our written item description. Doing so
provides you with the visual knowledge of the items condition/quality to aid in
your bid placing decision. The written condition description that we provide is
based solely on our observations and the opinions that we form, based on our
knowledge and research of the item in question. Returns will not be accepted
for item "condition" if we have clearly shown the flaw, wear, damage,
blemish, defect, stains, etc. in our photos. In addition, please allow for some
discrepancies in color, as variances in lighting or angle often prevent the
camera from capturing the items exact color. Not to mention, even if the camera
produces an image in which the coloring appears to be exactly as it
should, all monitors display colors differently, creating yet another problem.
So, while we do our best to take our photos in the best lighting possible, even
moving outdoors when the lighting is just right, we still ask that you forgive
slight color discrepancies, for the above mentioned reasons.
We do our best
to describe all items as accurately as possible and include photos of any flaws
or imperfections. However, we are human and unfortunately mistakes can happen.
So, we always ask that you also read all written descriptions in detail to
allow you to compare your visual knowledge with anything else we may share so
that you can make the most informed decision about your purchase. Don't forget
to ask any questions prior to purchase if you have any uncertainties about the
item that cannot be addressed by examining our photos or reading the
description provided.
Returns will
not be accepted on clothing that doesn't fit based on the size displayed on the
tag, if we provide measurements in our photos (photos of the item with a
measuring device). So although it's a hassle to measure a similar item of your
own to compare to that being sold to ensure it will fit properly prior to
ordering it, consider the hassle it creates for sellers, who have already
provided measurements of the item for sale, to have to process a return. Trust
me, we don't mind doing returns, if and when they are necessary. As sellers it
is our goal to avoid them. Avoiding the need for returns makes buyers happy.
Happy buyers make sellers happy.
Select
seasonal items, such as costumes, formal wear, party dresses, luau items,
Hawaiian shirts, ugly Christmas sweaters, swimsuits, piñatas, and
other items intended for one time use are not eligible for return. Most holiday
items are not eligible for return. Those that are otherwise return eligible
will not be eligible for return after the holiday if purchased prior to the
holiday. Some items that are NWT be eligible for return, unless otherwise
stated in the listed. These items are to be returned in the original packaging,
with tags, etc., and must be in sellable (NWT) condition. We reserve the right
to work with the buyer, on a case by case basis, in the event that
a return is requested on an item that is not eligible to be returned,
as it is our goal to provide you with a stellar shopping
experience. Please note: While we are willing to consider all return
requests, even on items listed as "no returns", we do not guarantee
that we will approve all requests. If your request is approved, you may
only receive a partial refund and you may be responsible for
return shipping.
Customer
Service:
As a small
business (husband and wife team) we pride ourselves on providing our
buyers with excellent customer service and an exceptional online shopping
experience. If for any reason you are dissatisfied with any aspect of your
transaction, please reach out to us directly, prior to leaving feedback, to
provide us with the opportunity to resolve the issue. It is our goal to receive
5 star feedback on every transaction. We do our best to leave positive feedback
for all buyers in a timely manner and greatly appreciate you doing the same if
you experienced everything promised.
Thank you for
considering our listing.
Please check
out our other items for sale in our store and
add us to your list of favorite sellers so we can notify you when we are having
a sale.
Thanks
for visiting Picker's Pantry.
Happy
Shopping.