US Domestic Shipping Notice - All items will be dispatched at most 3 working days(Mon-Fri) during this period due to warehouse manpower shortage. We will process order as fast as we can.
Our carrier collects all the parcels at 4:30am PDT, any payment paid after 5:00am PDT will be shipped the next day at 4:30am PDT.
| If you paid | Item Shipped before | Est.Delivery Time |
| Before Apr. 1st at 4:30am | Apr. 4th at 5:00am | Apr. 7th - Apr. 9th |
| After Apr. 1st at 4:30am | Apr. 5th at 5:00am | Apr. 8th - Apr. 10th |
Estimated Delivery Time
| From | To | Service | Est.Delivery Time |
| US | US | UPS or Fedex Ground | 3-5 Business days |
| US | USPS first class parcel | 3-8 Business days |
Please provide the following shipping information for your order
* We only accept PayPal payment
* PayPal-Buyer must pay using PayPal ONLY within 8 days from the date of transaction be made. Secured Credit Card payment through PayPal.
* If payment is not received within this time frame, an Unpaid item Dispute will be filed with eBay.
* International Customers may be subject to customs fees that are out of our control.
We committed to provide good quality products to all our customers. We accept return or exchange within 30 days. No hassle for refund, 30 business days money back guarantee after we received the returned items. We hope that you will be pleased with your purchase. We want you to be 100% happy with the products you got. Your 100% satisfaction is our top priority.
If you are not satisfied with your purchase, please contact us by eBay messages within 30 days after you received the item. We will issue you an authorization number for return and help you out.
Any products that has been used are subject to restocking fee. The restocking fee percentage will depend on the condition of the returned products. The defective products are eligible for free exchange and no restocking fee will be applied.
All returned items must be in original condition with original tags and packaging. The reason for return:
1. Item Quality problem:
1). Buyer need to provide pictures or videos to show the problem.
2). Please allow us to have 2-3 weeks processing time to issue the exchange or refund. Our technician will inspect every return item. After the inspection, if it is the manufacture defective problem, you will get the exchange or refund within 24 hours.
3). If you are not satisfied with our products, please contact us first, before you leave any comments. We are dedicated to assuring that you will get top quality products and service.
2. Buyer purchased the wrong item or Buyer does not want the item:
1). Buyer need to pay the return postage.
2). Buyer must contact our customer service within 30 days after the item arrived.
3). Return item must be in brand new and unused condition with original tags and packaging. Any product that has been used does not qualify for a return or exchange. And the depreciation fee will be charged (15% of item Value at least) for any product that have been used.
3. Shipping damage:
We use FedEx / UPS Ground / USPS for US local address orders. Please check the package when it arrives. Please Do NOT sign for any damaged package. It is your responsibility to sign the delivery in person and inspect the package before you sign anything. If you noticed the package is broken, please ask the delivery man to file the shipping damage claim immediately. Also please give us your shipping damage case number, we will help you to get the compensation from shipping company as soon as possible.
4. We shipped the wrong item
1). Return items must be in original condition.
2). Buyer must contact the sale representative within 30 days after the item arrived.
3). We would be under the responsibility to issue you full refund or send you a new product, once the return item is received.
Free 2 Year Warranty:
All tformersa80 products have 2 year warranty (unless otherwise stated).In the very unlikely event that you have a problem with our product, please contact us via eBay messages.
Easy Return:
If you are unhappy with your purchase for any reason, you can return it to us in an un-used condition in the original packaging within 30 days of purchase and we'll give you a refund or exchange. The refund/Exchange will not include postage/eBay costs. Please note you MUST contact us to obtain a Return Authorization Number before returning any part. Any parcel without the Return Authorization Number will be rejected.
If your item is faulty or was incorrect, you must contact our sales representative before returning the parcel and we will endeavour to solve the problem effectively. Video or picture is required to show the item condition before we issue the Return Authorization Number.
Important notice:
1. Any returned item(s) without Return authorization number will be rejected.
2. Please return your item(s) in original packaging and ensure that all packages are securely wrapped
3. We will not accept responsibility for loss or damage of goods during transit, please ensure that the insurance cover option is taken where possible
4. Upon receipt, all products will be inspected at our discretion in 3-5 business days. Then, the updated result will be informed.
If you have made a mistake on purchase and wish to cancel the order before it is dispatched please contact us by ebay message as quickly as possible.
Note:
All parcel will be collected by carrier at 8:00am on Monday to Friday.
Will this fit my car?
We have used the eBay compatibility list as a guide for buyers to use, but the eBay data system is not accurate and incomplete sometimes. Please make sure you have read through the whole listing and paid attention to “note” and “notice”. If there is any uncertain, please use the eBay message to check with our sales first.
How much does delivery cost and how long will it take?
You can check the delivery cost in the listing “Shipping and payments” section by selecting your country and entering your zip code. If it is not specified, please provide us your shipping address and zip code via eBay message. For US domestic shipping , the delivery time is around 2-5 business days. The international shipment delivery time is around 5-10 business days.
When will my order be dispatched?
We will arrange the shipment in 1 business day after the payment is cleared. The tracking number will be updated on eBay in 24 hours after the shipment. Please notice that there is no shipment during weekend and holidays.
Can I amend my order?
Sorry no. Once the payment is cleared, we cannot amend any item(s), quantities, or add or remove items. We are also unable to change the delivery address. Therefore, please double check all the order information before making payment
What do I do if I have not received my order?
Please simply contact us via eBay messages, and then, we will get back to you as soon as possible with the update. Usually, we will follow up every shipment till customers get their order.
What do I do if my product is faulty?
Please simply contact us via eBay messages, and then, we will get back to you as soon as possible. It will speed up the process if you could provide us some pictures or video to illustrate the issue details.
