We accept the following methods of payment:

Paypal, Credit/Debit Card, Cheque or Bank Transfer

If you are paying via a method other than Paypal, then please contact us to request payment information.

The item will only be dispatched once payment is made and funds have been cleared.

If you are paying by cheque or bank transfer then please allow 3-5 working days for the funds to clear after which your item will be shipped.

Credit Cards Accepted

• 
• 
• 
• 
• 

We offer free delivery on all items of furniture.

The free delivery offer excludes the following postcodes and areas: IV (some parts), PA (some parts), PH (some parts), KW, Northern and Southern Ireland, Isle of Man, Isle of Wight, Channel Islands and Scottish Isles. If you do live in any of these areas, an additional surcharge may apply. If your address is in one of these areas and you are would like a delivery quote please contact us via eBay

Surcharges can be removed at the discretion of management. If you do live in one of these areas and would like to purchase this item but do not want to pay the additional surcharge then please do contact us via eBay prior to ordering for additional information.

We aim to deliver all items within 5-10 working days of payment. In exceptional circumstances the delivery may take longer but we will contact you if this is the case. If you require the item urgently or within a specific space of time then please contact us via eBay and we can advise you as to exactly when you are likely to receive the furniture.

Once you have bought an item, please email us your contact telephone number. Failure to do this may result in a delay in your item being delivered. All deliveries are booked in 2-3 days prior to delivery.

The drivers operate modern liveried vehicles. They are fully trained and knowledgeable about the product they are delivering.

You can also collect your item free of charge. To arrange a collection please contact us so we can provide you with details.

Our standard delivery service is free of charge and includes a one man service who will carry the furniture into your home and potentially into the room of your choice at the drivers discretion. Assistance may be required for large and heavy items

We also offer a two man delivery service who will carry the furniture into the room of your choice. An additional charge may be applicable. Please contact us for further information.

Finally, there is also a White Glove service avaiable. This includes a two man delivery service who will carry the furniture into the room of your choice, remove and take away packaging. There would be an additional charge for this service. Please contact us for further information.

An assembly service is also available at an additional charge.

We offer a full money back guarantee if you decide that you do not want the item based on the following terms:

• The item must be in its original condition and packaging
• It must be unused and complete
• Please notify is within 7 days of receiving the item if you wish to return the product after which we will provide you with delivery information.

In the unlikely situation where the item is damaged, please adhere to the following procedures:

• Advise us within 3 days of receiving the item that it is damaged
• Message us directly through eBay with a brief description of the problems and some pictures showing the nature of the damage

Once this has been received, we shall either exchange the item with a perfect brand new one or collect the item from you and offer you a full refund. This depends on the customers' preference as to whether they want an exchange or a refund. Both service are offered at no additional cost to the customer.

In some situations, where both a collection and exchange are not convenient, we may offer some form of compensation due to the damage. However, this decision lies entirely with our management team Please ensure that the original packaging is kept for the item

Please note that all items are inspected prior to dispatch and will also be inspected when returned.

We believe that the furniture you purchase should represent outstanding value for money. Not only do we offer a fantastic pricing structure but if you do find the same furniture elsewhere at a lower price then we guarantee to beat or match the price subject to the following conditions:

• The product is identical
• It is sold by a genuine retailer based in the UK
• The price is inclusive of VAT and does not have any hidden charges such as delivery
• The item is brand new
• The item is currently available

To take advantage of this fantastic offer please contact us via eBay using the Ask a question section and provide the following information:

• The name or product code of the item
• The website address and if possible the exact webpage URL
• The price you have been offered on the alternative website

Please note that the ultimate decision to offer the price match lies with our management team. If the price results in Container Furniture Outlet making a loss then we have the right not to uphold the price promise.

Container Furniture Outlet is a family run business based in Preston operated by a management team that has a wealth of experience in retailing furniture. As well as this, our office consists of a dedicated team of customer service representatives who will help you with any queries. If you require any help then why not contact us via eBay for assistance.

Our message to all our customers is simple: we will deliver to you quality furniture at an unbeatable price. We will also back this up with outstanding service through our dedicated customer service team. At Container Furniture Outlet, you will have the peace of mind to know that we will give you our 100% attention from start to finish.

Contact us via eBay to reach one of our dedicated customer service representatives. We are open Monday to Sunday including all bank holidays

We aim to respond to all queries sent via eBay within 24 hours

We are VAT registered and can provide you with VAT invoices for your purchase if required.