On the rare occasion an issue arises with the live plants arriving damaged, we WILL require photographic evidence. We need to be contacted within 24 hours or receipt and photos provided with 48 hours of arrival. We will not accept issues being raised once the plants are within the buyer aquarium, or after the 48 hour period.
We dispatch plants Monday thru Thursday lunchtime in rotation of order received, to avoid your plants being held in the postal system over the weekend. Most of our plants are packed to fit through standard letterbox, however if ordering large quantities of live plants, these will be sent in larger boxes. We cannot be held responsible should plants be delayed due to buyer unavailability to accept delivery, or item awaiting later collection or redelivery.