For purchases from another countries that are not listed above, please, contact us prior bidding. Excellent service and Quick Delivery. Here are positive feedbacks we received from our buyers.
- We process and send orders the next or the same day after the purchase on everyday basis except Saturdays and Sundays. - We ship all products from Harrison, NJ, using USPS or Fedex at our decision. It takes approximately 3-7 (up to 10) business days after dispatching to deliver the item within continental USA. - On your request, we can ship items UK, European Union Countries (except Italy, Malta, Turkey and Denmark), Australia, New Zealand, Japan and South Korea. Please, contact us prior purchasing items. It takes approximately 5-14 days for items to be delivered to specified countries. For some countries like Italy, Australia, New Zealand and South Korea additional 3-5 days may be needed for items to be delivered. - If during 7 days the item has not been received, on your request we will provide Delivery Confirmation Number or Tracking Number and also will try to help to resolve delivery problems. - We are not able to ship the items to the addresses temporarily occupied by the customers, i.e. hotels, motels, resorts and inns. These charges are the buyers responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying. Returns Policy We stand behind all our products and try to provide our customer the best service possible. We ask the buyers to contact us first, report the problem and receive the RMA # before returning the product. In case the wrong product was shipped to the customer, we will accept it back and will resend the right product for free.
Please contact us using eBay Messaging Service to request return authorization prior sending the merchandise back to us. We will issue the refund or send a replacement merchandise to the customer at our own decision.
Products damaged during transportation. - Products damaged during transportation must be reported ASAP but not later than 5 business days after the receipt. Hours of Operation Our company’s working hours are: 10:00am-05:00pm EST, Monday-Friday. We'll answer your letter during these working hours. Generally we answer emails within 24 hours (excluding weekends), but we reserve the right to answer the email within 48 hours. Locations and Taxes - NJ Residents, please add 7.000%, PA Residents, please add 6.000% and Florida - If you are a business and/or a reseller, please, provide us with reseller certificate before the purchase. Privacy Policy We do not disclose private information of our customers to third parties except when obliged by law or court order. We accept PayPal only as payment method. You can pay with Major Credit and Debit Cards through Paypal. Please, pay for the product within 4 days after the purchase is complete. According to guidelines we report all unpaid purchases. · We reserve the right not to send the orders to addresses not confirmed or your Paypal account without protection. Please ask Before biding. · All the sales are final, so feel free to ask questions BEFORE placing bids. |