We only accept genuine claims, phone MUST NOT be physically opened or altered. Any attempt of Jail broken phones are not accepted for returns. We reserve the right to decline any false claims. Furthermore, if the phone has taken to any repair shop or other technician, this will voids the warranty. Warranty does not cover water damages or physical damages or abuse. Battery issues, wear and tear and user damage are also not covered under the warranty Listing is for used handset only, some dents scratches expected, item sent in bubble envelope and random colour