Important Notice
Company Information
We are Professional and registered UK Seller and provide the best quality to our customers at very competitive price however we do not compromise on quality. Please note all our product/s pictures are used for illustration purpose only. Colours and styles of products may vary in an updated version.
Postage Option:
Royal mail Deliveries
We dispatch all items on same day as per order and dispatch times are at
We have different postage options from all our listing which are tracked services or special guarantee
Please note we will only dispatch items to the address provided to the company under purchases as we use automatic royal mail generated system to print out generate the labels and dispatch to the address provided we can not amend or edit any addresses.
All Large Letters are sent as First Class and All parcels are sent as 48 hours tracked Service. Please note some times if you buy more then 3 items together you may Experience it is being sent as 48 hours tracked and not Large Letter due to the weight and Size.
Overseas outside
Please Note
There are many different prices for different countries We Advise all our International Customers to Purchase on Tracked Service as it can be tracked.
Returns Policy
If unfortunately you have received a damaged which may have occurred during transit or received a faulty item, Please provide 2 clear pictures showing the full damage or fault or the item. This must be done within 7 working days of receiving the item.
If you buy a product and wish to return it because it is unwanted or unsuitable, please notify us with 7 working days of receiving it, we accept returns of all products. All unwanted items must be in their original unopened packaging and in a saleable condition.
Please return the item full refund and the buyer is responsible for the postage costs. Kindly include your eBay name and reason for returning the item. We will only refund if the item is returned.
Please always message the seller before opening the case and await for our reply before opening any case in the resolution centre as most of the times its resolved without any cases. If we do not solve or resolve the issue you are welcome to open the case however it can take more to resolve by cases.
Note: Free Return is possible only if Buyer keeps the Original Packing with them. If In Case Buyer lost the Packaging, then He/She will be Responsible for the Return of the Postage Cost.
Exchange/Replacement
If the exchange is due to the wrong item being purchased, buyer will be responsible to cover the postage and packaging fees for shipment of the new item.
Reporting Faults
All our items are brand new unused and We do have quality checks before an item is sent to you, but sometimes manufacturing faults do occur, Any manufacturer fault found in the product we are not responsible for the item however we will be more than happy to replace the faulty item. We must be informed of any faulty goods within 24-48 hours of receipt or claim can not be processed.
Please make sure the fault relates to a manufacturing fault and not fault occurred due to daily usage or carelessness, handling and wear and tear is not covered in returns policy therefore if the item is used for over 1 month or more we will not be accepted for those items. We only cover 1 month money back guarantee same as EBay with our terms and conditions
The faulty item must be returned back to us so we can Investigate the issue before we can post you a replacement or refund.
Returning Items Process
Please include eBay ID, full name and address details with your return along with the reason for return of item.
Please ensure you obtain Proof of Delivery certificate from Post Office, otherwise if an item does not reach us we will not be able to offer you a refund. We will refund once we receive the item and not before.
Contact:
If you have any questions regarding any Item please do not hesitate to contact us through eBay messaging service and we will contact you As soon as we can, usually it is couple of hours only. Please do not email more than once as it will slow down the messaging system.
Feedback:
If you are happy with our service and product, then please leave positive feedback. This will help us to know that item has arrived safely in your hands. Before leaving Neutral or Negative feedback please contact us. We are 100% sure that we will be able to resolve it according to concern.
Company number 10855780
DELIVERY
ALL PARCEL ITEMS ARE DISPATCHED ON TRACKED 24 BY
ROYALMAIL WITH AUTOMATIC TRACKING UPLOADED END OF BUSINESS WORKING DAY NORMALLY
TAKES 1 TO 2 WORKING DAYS FOR DELIVERY HOWEVER WE CAN’T NOT CONTROL COURIER
COMPANIES OR UNEXPECTED DELAYS THEREFORE KEEP An EYE ON TRACKING FOR ANY
UPDATES ALL LARGE LETTERS ARE DISPATCHED ON 24 LARGE LETTERS NORMALLY TAKES 1-
2 WORKING DAYS. WORKING DAYS ARE MONDAY TO FRIDAY (WEEKEND ARE NOT PART OF
WORKING DAY)
VAT
WE ARE FULLY VAT REGISTERED COMPANY THEREFORE IF YOU WOULD
LIKE An EBAY VAT INVOICE AFTER PURCHASE KINDLY SEND ME A SEPAERATE MESSAGE
REQUESTING FOR A VAT INVOICE BY PROVIDING YOUR EMAIL ADDRESS. WE WILL THEN
EMAIL VAT INVOICE ON REQUEST ONLY.
CANCALLATION
KINDLY NOTE OUR AIM IS TO PROVIDE QUICK AND FAST
DELIVERY WE HAVE 2 COLLETIONS EVERY DAY
MONDAY TO FRIDAY AND AIM TO DISPATCH ALL
ITEMS BY 12 PM AND 4 PM EVERY DAY YOU BUY A ITEM AND TRY TO CANCEL THE
ITEM AND WE DO NOT SEE THE CANCELLATION
OR REQUEST FOR CANCELLATION AND ITEM IS DISPATCH IT WILL BE TO LATE FOR US TO
CANCEL THE ORDER AS IT WILL BE ALREADY IN TRANSIT.
ADDRESS
IT IS CUSTOMER RESPONSIBILITY TO PROVIDE CORRECT
ADDRESS AND UPDATE THEIR ADDRESS ON EBAY AT ALL TIMES FAILURE TO PROVIDE
CORRECT ADDRESS WILL RESULT IN FAILED DELIVERY ATTEMPTS AND IT WILL BE CUSTOMER
FAULT NOT SELLERS FAULT.
DELIVERY
ATTEMPTS
ALWAYS CHECK ROYALMAIL.COM ENTER TRACKING FOR ALL UPDATES
IF IT HAS A FAILD DELIVERY ATTEMPT YOU WILL NEED TO ENTER YOUR TRACKING DETAILS
FOR REDELIVERY OR COLLECTION IF YOU DO NOT DO THIS ROYALMAIL WILL RETURN THE ITEM
BACK TO SENDER WITH RETURN POSTAGE CHARGES AND WE WILL BE FORCED TO CHARGE THE
CUSTOMER.
DELIVERY.
AS ALL ITEMS ARE DISPATCHED ON TRACKED 24 WE FOLLOW AND
GO BY WHATS ON TRACKING INFORMATION. ALL
ITEMS WILL HAVE A GPS CONFIMATION, PHOTO CONFIRMATION AND TRACKING HISTORY
INFORMATION. IF IT HAS A CONFIRMED
DELIVERY WE CAN NO LONGER HELP OR ASSIST WITH ANY CLAIMS AS ROYALMAIL WILL
REJECT ANY CLAIMS MADE ON SUCCESSFUL PROOF DELIVERY.
YOU WILL THEN NEED TO SPEAK TO YOUR LOCAL POSTMAN,
CHECK YOUR ADDRESS OR ASK YOUR NEIGHBOURS AS WELL AS SPEAK TO YOUR LOCAL DEPOT.
HOWEVER, WE WILL NOT BE ABLE TO HELP YOU (AS ALL ITEMS ARE DISPATCHED ON ROYALMAIL
SYSTEM WITH AUTOMATIC TRACKING TO THE ADDRESS PROVIDED TO US)
WARRANTY
ALL BRANDED ITEMS COMES WITH MANUFACTURES WARRANTIES AND
THESE WARRANTIES CAN BE FOUND UNDER MANUFACTURES WARRANTY PAGE WHICH COMES WITH
THE PRODUCT WE PROVIDE ON EBAY FREE RETURNS (IF ITS OUR FAULT) SAME AS EBAY POLICES
WITH MONEY BACK GURANTEE.
PERSONAL
INFORMATION
KINDLY NOTE WE DO NOT STORE PAYMENT DETAILS OR CARD INFORMATION.
WE ARE ALSO NOT ALLOWED TO SHARE ANY PERSONAL INFORMATION SUCH AS ADDRESS OR
PHONE NUMBER THEREFORE KINDLY DO NOT CALL OR REQUEST FOR NUMBER ALL INFORMATION
ON EBAY NEEDS TO BE RECORDED THEREFORE ALWAYS SEND A MESSAGE.
REVIEWS/FEEDBACK
PLEASE HELP US WITH POSTIVE FEEDBACK AS WE WOULD LIKE
TO GROW AS BUSINESS YOUR FEEDBACK IS VERY IMPORTANT FOR OUR BUSINESS; SOME CUSTOMERS
PURCHASE BUT DO NOT LEAVE FEEDBACK WHICH DECRESSES OUR SALES.
IF YOU ARE NOT HAPPY WITH OUR SERVICES AND WANT TO
LEAVE A NEGATIVE FEEDBACK, KINDLY SEND US MESSAGE FIRST TO SEE IF WE CAN
RESOLVE THE ISSUE AS WE WOULD LIKE TO HELP OUR CUSTOMERS.