Rubie's Costume Company has designed quality costume and fun clothing for decades. Trusted to be the leader of cosplay, Halloween, and general decor items, Rubie's does not sacrifice quality for price. Expect the highest in costume design and material with Rubie's.
RETURN POLICY
To be eligible for a return, the item must meet these requirements:
Items must meet the above criterias for a return, otherwise the item(s) will be returned to you at your expense and no refund will be issued.
We do not accept return on the following items:
To return an item, you must contact us within 30 days of receiving the merchandise. Please inspect your merchandise the moment it arrives. We will issue you a RA (Return Authorization) number and provide instructions for the return. Once the RA number is issued, your package must be post-marked within 5 days of the return authorization date. If you exceed the above specified time frame (ie. Did not contact us 30 days after receiving the merchandise or packages was not post-marked within 5 days of RA authorization date) or we receive an unauthorized refused package or an undeliverable package, you will be subjected to a 20% restocking fee. The restocking fee is based on the merchandise total amount (shipping fee not included). Items that are returned without a RA number are not eligible for a refund. Please note that refunds are given for the cost of the merchandise (merchandise plus tax) only. Shipping charges are non-refundable for returns.