RETURN POLICY

To be  eligible for a return, the item must meet these requirements: 

• Unworn
• No sign of wear
• Item has not been washed nor altered
• Not missing any parts or items that were included with the original packaging
• Has original packaging
• Item is unopened, unused and factory seals not broken for toy products

Items must meet the above criterias for a return,  otherwise the item(s) will be returned to you at your expense and no refund will be issued. 

We do not accept return on the following items:  

• Wigs
• Props
• Masks
• Hats
• Costume accessories
• Special orders

To return an item, you must contact us within 30 days of receiving the merchandise. Please inspect your merchandise the moment it arrives.  We will issue you a RA (Return Authorization) number and provide instructions for the return. Once the RA number is issued, your package must be  post-marked within 5 days of the return authorization date. If you exceed the above specified time frame (ie. Did not contact us 30 days after  receiving the merchandise or packages was not post-marked within 5 days of RA authorization date) or we receive an unauthorized refused package or  an undeliverable package, you will be subjected to a 20% restocking fee. The restocking fee is based on the merchandise total amount (shipping fee  not included). Items that are returned without a RA number are not eligible for a refund. Please note that refunds are given for the cost of the  merchandise (merchandise plus tax) only. Shipping charges are non-refundable for returns.