We try our best to ship out your orders the same day, your payment is confirmed. However, please allow us 24-36 hours for processing of your order, as we do not ship out on weekends or on holidays. For most of our items shipped to US, UK, Germany, Australia, New Zealand, Italy, France, Spain we use DHL/FedEx expedited which takes 6 working days and for Asia, Africa and South America and rest of the world we ship by Standard Post Parcel Airmail which may take anywhere between 15-25 days.

Chessbazaar offers multiple methods to make payments for your order: Credit Card/Debit Card and via PayPal. All Credit/Debit card details remain confidential and private. chessbazaar is in partnership with trusted payment gateway Stripe, 2Checkout & PayPal for our buyers that use SSL encryption technology to protect your card information.

For any kind of returns, kindly make sure you contact our customer service team and ask for RAN (return authorization number) before you ship it back. Returns without RAN are not accepted. All returns are paid back the same mode you made the payment i.e. if you paid by PayPal the refund will be issued to your PayPal account, if you used your credit card to make the payment, refunds will be issued to your credit card only.

• If your product has shipped but has not yet been delivered, contact our customer support team and inform them of the same.
• If you've received the product and it is damaged, we will send you the replacement FREE of cost(Read T&C).
• For any other reason other than damage product, if you want to return the item, we offer you a no questions asked return policy. You can return the item within 15 days of receiving your shipment.

Chessbazaar offers 3 months warranty on lacquer sets if the lacquer gets peeled off or there's a bubble in the lacquer. We strongly advise our customers not to put the lacquered sets in a box or should the pieces touch each other.