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DELIVERY

Our priority is ensuring the protection and safe arrival of your order. Due to flooring being damaged when using our previous courier, we are now only able to send ANY amount of laminate floor via a specialist pallet courier. We charge a flat rate of £54 which is what we are charged by them

It will be dispatched within 1 working day then take a further 3-5 working days to deliver.

**Please note that if you are out when the courier attempts delivery, he or she will attempt to contact you on the number you provide. If they can't get hold of you they will return to the depot & this could incur a further delivery charge to you. Please contact us for more details on this**

PLEASE CONTACT US IF YOU LIVE IN SCOTLAND FOR A QUOTE

*Delivery is kerbside only, please ensure you leave a contact number in your details for our courier*

Restricted Access and Delivery Terms

All deliveries will be made "kerb side" within 3-5 working days, not allowing for weekends and bank holidays. Due to the size of some delivery vehicles between 7.5 tonne and 40 tonne, any couriers delivering on our behalf must be informed of any restrictions regarding access for the delivering vehicles. This includes (but is not limited to); steps, any overhanging/low trees/shrubs, steep driveways, narrow lanes, tight bends or any other restrictions that may make it difficult for the delivering vehicle to gain access to the point of delivery. We will not accept any claims for compensation arising from non/failed/refused delivery of any item where the couriers or we were not made aware of any points of issue regarding access restrictions. Due to health & safety regulations, upstairs deliveries are at the courier's discretion and are not guaranteed. This includes (but is not limited to) steps that are immediately outside the premises, which couriers are required to climb in order to gain access to the property. Delivery time scales are approximate; often it can be quicker than stated. However, if delivery takes longer than the time stated we will not entertain any claims for compensation. The delivery guides are rough estimates and the time scales are occasionally out of our control. We will ALWAYS do our best to notify you if delivery is going to take longer than originally expected. 

Damage in Transit / Shortages
If the parcel(s) you receive have any damage on the exterior packaging you must check the contents and list the damage on the driver's delivery note, if the words 'goods delivered in good condition' are on the delivery form next to your signature they need to be crossed out also. If you are at all worried about the goods being damaged, you must sign for the goods as 'Damaged' on receipt. Any damage must be reported to us within 48 hours of signing. If someone else is signing on your behalf they must be made aware of the above. If the package is damaged and you have failed to make any attempt to list this on the delivery note, we or the courier cannot be held responsible. This does not affect your statutory rights and in the event of the goods being faulty, they will be repaired or replaced. 

Delivery Arrangements
As the goods we ship are very heavy, our standard delivery service is made to 'kerb side' due to insurance guidelines - please arrange for adequate help to off load your goods as they are often heavy and bulky. As couriers and delivery drivers are not under our control, we cannot be held responsible for their actions when delivering and if you encounter any problems they must be taken up directly with them. We will always endeavor to deliver at a convenient time for you, but we cannot be held responsible for any delays caused due to events that are out of our control. - eg extreme weather conditions, accidents.

 
Problems With Your Order
If your order is found to be incorrect on delivery or inspection, we will arrange for a replacement item or refund for any incorrect items at no additional cost to you where possible.
Our returns policy does not affect your statutory rights as a consumer.