We
are proudly an Australian Owned and Operated Family Business. Your
order is dispatched from our shop at West Ryde, Sydney Australia.
Pickup is available from our Fortuna Collectibles West Ryde (Sydney) Shop. We will message you when your order is ready for pickup. If you haven't heard from us feel free to call or message to ensure your order is ready.
Payment must be received within 4 working days from purchase or at time of pickup if collecting from our shop.
We accept Bank transfer/deposit. All major credit cards through Paypal. For pickup orders, we also accept cash and all major credit/debit cards via EFPOS.
If you are making a bank transfer, please leave your eBay username as reference. Otherwise, your payment may be difficult to identify and may delay shipping of your purchase.
We accept returns. Please contact our customer service team via eBay immediately if: You changed your mind and wish to request a return Your product was damaged during transit You wish to make a warranty claim for any product you have purchase You received the wrong product. The product was not as described and you wish to return it. Please note that you must comply with all returns instructions provided to you via your registered email address. Please do not return or post items before obtaining instructions from us. If you do, there is a risk that your returned item may not be identifiable and accepted. Applicable freight fees and a 10% re-stocking fee will be deducted from your refund in cases where you changed your mind about your purchase and wish to return the product. This also applies to orders cancelled while in transit.
All orders are carefully packed to prevent damage.
Postage and handling fees are calculated based on the weight and size of each product.
Your feedback is always appreciated. We endeavour to provide the highest possible service to our customers. Please contact us prior to leaving feedback if you have a problem with your purchase so we can rectify the issue.
Please contact us via eBay if you wish to contact us in relation to our products and services.