?DELIVERY?

ORDER AS MANY FISH AND AS MUCH FISH FOOD AS YOU LIKE FOR A FIXED DELIVERY CHARGE OF £20 PER ORDER.

SHIPPING COSTS WILL BE COMBINED AUTOMATICALLY AT THE CHECKOUT.

We can deliver eBay orders on Tuesday, Wednesday, Thursday and Friday every week. 

Please let us know your preferred delivery date and we will do our very best to accommodate. 

Delivery information will be sent within 24 hours of purchase.

?CLICK AND COLLECT?

Collections can be made from our offices in Haywards Heath, West Sussex.

We will have your order delivered to our offices from our UK distribution centres for pick up rather than delivered to your home address. 

Collections can be arranged between 1pm and 5pm from Monday to Thursday.

 We cannot be liable for any livestock that is not collected on the agreed collection date.

We hold multiple fish in stock of all of our listings therefore all our images are examples. We are dealing with livestock and our team will always select the fish as close to the advertised size and image as possible.

Size, sex and colouration may vary from the image shown above (illustration purpose only), Many of our fish are sold as juveniles and therefore may have not reached their potential in terms of colour and maturity. For this reason we also cannot guarantee the gender of the fish unless the listing states what you will be receiving. 

The fish will travel with the courier DX who are licensed to carry livestock overnight throughout the UK. The fish travel in insulated polystyrene boxes with a foil blanket and heat packs where required to maintain temperature. The fish are double bagged for safety and the bags are filled with pure oxygen.

Our service level agreement with the courier is that the fish will be collected from us at 5pm and delivered the next day. Should you be unfortunate enough to experience any very unlikely issues you can contact us by eBay messenger and we will always resolve any problems immediately.

All tracking information will be sent to you by our courier DX the evening before your delivery date via email and by text message the morning of your delivery with a time slot. You must ensure someone is at home on your delivery date to receive the livestock. 

Please take the time to photograph or video the delivery and the bags as they come out of the box as your insurance policy. 

Fish that are delivered dead on arrival on the allocated delivery date will be replaced by us and then sent out in the box with your next order, upon receipt of supporting photographs. Please only purchase from us if you are in agreement to have any replacement fish that are required, delivered in the box with your next order. By purchasing this listing, you are agreeing to our terms and conditions.

Our last 500,000 boxes of live fish have been delivered at a rate of over 99.9% right first time by DX. 

Should you have any questions, please contact us for more information via eBay Messenger. 

MANY THANKS FOR YOUR BUSINESS!

SIMS TROPICAL FISH