Please be aware that all delivery times quoted are based on when your order leaves the warehouse and not from the time you originally placed your order. Due to this we ask that you do not arrange to have an installer on site until after your order has arrived and you have checked all goods. We do not pay installation costs in the event that the product is damaged in transit or is not suitable for any reason, so it is important to ensure everything is in order before you begin the installation process.
In the unfortunate event that a product cannot be delivered within the quoted timescale we will contact you to make you aware and if at any point you wish to have a delivery update we will provide you with the tracking number directly on your order and by request at any time, also any other relevent information such as scheduled time slot or courier contact number can be requested and provided where available.
We use a number of couriers to deliver your order, and the courier responsible for delivery will depend on what you order and where your order is being delivered to. Orders placed after 2PM with next day delivery selected will not be processed until the following day and then dispatched for delivery the day after.
- Small Items
For small parcel deliveries, generally letter box sizes or under 2kg, we will use Royal Mail. Each item will be carefully packaged and collected direct from our warehouse. Your delivery will then arrive at your door within the time frame you selected (Delivery is normally made within 2-3 days or next day if expedited shipping is selected).
- Medium Items
For medium parcel deliveries, we will use a range of couriers such as Parcelforce and TNT. Each item will be carefully packaged and collected direct from our warehouse. Your delivery will approximately arrive at your door the next business day unless you have requested otherwise, therefore if you won't be available during this time, please contact us as soon as possible so we can rearrange the delivery for you.
- Large Products
A specialist delivery service is required on larger items, such as Glassware, Bath Tubs and selected items over 30kg. The standard specialist service time scale is an estimated 2-7 working days. When your order is processed and given to our courier, you will be contacted to arrange a suitable delivery date.