We deliver within 15 working days.
HYPNOS
ALEXANDRA HEADBOARD
ALL IN MAESTRO OATMEAL
FOR SUPERKING 6FT DIVAN
RRP £1180
Ex showroom, ex photoshoot or exhibition model
This item is being sold for the following reasons:
Minor Marks/AS NEW
Please allow for minor scuffs where item has been removed from shop floor for
repackaging
This item
has been passed by Hypnos quality control strict guidelines for resale.
R6236
Delivery
No international shipping
No P.O. BOX DELIVERY
PAYPAL Confirmed Addresses only
Free delivery in ENGLAND DOORSTEP DROP
Excludes Ireland & Northern Ireland
Please call for shipping cost to WALES
and SCOTLAND
Items will be
dispatched within 15 working days of cleared funds
Payments
Price paid includes VAT.
Items must be paid for in full within 3
working days.
Payment options:
Paypal online payment
Contact
unit 11 -12 Meadow View
Drakes Drive
LONG CRENDON
HP18 9EQ
Opening times:
Monday – Thursday 9.00 – 4.30
Friday – 9.00 – 3.00
Saturdays by appointment only
TERMS AND CONDITIONS
Crendon furniture outlet Ltd
By using or accessing our website and/or placing
any order(s), you agree to be legally bound by these terms and conditions. If
you do not wish to be bound by these terms and conditions, then you may not use
or access our website or place orders.
These terms relate to sales in person at our
showrooms, over the Internet and over the phone with Crendon furniture outlet
Ltd The contract made by you on-line with us incorporates these terms and
conditions, which shall prevail over any and all terms and conditions proposed
by you.
You should not proceed with your order until you
have read and agreed to these terms and conditions.
1. PRODUCT SPECIFICATIONS
1.1 We and our suppliers have a policy of
continuous product development and reserve the right to amend the
specifications of any goods or products without prior notice in relation to
future sales. This includes adjustments to sizes or ornamental detailing on
individual items purchased. Please email or call ahead to check exact sizes or
potential changes as on occasions minor adjustments may have been made by our
supplier.
1.2 Products supplied may differ as a consequence
from those on display or advertised. Unless agreed with you, the products
supplied will be of equivalent value, functionality and appearance.
1.3 All our mattresses and furniture is made from
quality Materials and accordingly appearances may vary. When you are purchasing
our furniture you are buying handmade pieces.
1.4 Leather products are made from quality Leather
and accordingly they may not be uniform in colour or texture.
1.5 We endeavour to display as accurately as
possible the colours of our products that appear in our showrooms, on our
website and other promotional materials. However we cannot guarantee the
complete accuracy of the pictures or photographs that are shown. Many
conditions such as monitor settings and batching can affect the colouring of
items in a picture.
1.6 From time to time we have a specifically marked
section of our website marked as clearance ranges, when you purchase items from
a clearance/discontinued range please note that this stock may not be new or
boxed. The items are from a discontinued range and as such are being sold as
seconds. These items may have been excessively handled so may have knocks,
scratches or other defects due to being over handled. The sale price takes this
into consideration.
All of our Hypnos items are classed as “seconds”
and sold at clearance prices. We offer a 30 day warranty on all Hypnos items
and the Hypnos 10 year warranty does NOT Apply. By purchasing our Hypnos items
either in store, over the phone or online you agree to this meaning any Hypnos
products with defects or faults after 30 days of delivery of goods can NOT be
returned or refunded.
1.7 Crendon furniture outlet ltd the majority
of our products are designed with no home assembly needed, however on occasions
to aid in delivery or to avoid damage, our designers have deemed it best that
certain items will need minimal home assembly. Most beds may need some
minor assembly. Items needing minimal home assembly will be clearly identified
in the individual item description. Crendon furniture outlet ltd suppliers
have, to the best of their ability, ensured any assembly is as simple as
possible and in no way detracts from the quality or structural integrity of the
product. We do not unpack any of your items or assemble any of your furniture
on delivery unless specifically agreed at point of sale. Our drivers operate to
a strict timetable so it is important that all other deliveries that day are
met on time. Please note that we cannot facilitate the removal of any of your
packaging.
2. MEASUREMENTS
2.1 All dimensions specified by us are approximate
due to the items being handmade and within a tolerance range.
2.2 We will not accept any liability for any extra
costs incurred by you as a result of incorrect or incomplete measurements or
information supplied by you, or minor alterations made by the supplier. Please
email ahead if a small change in size may deem the item unusable.
2.3 The onus is completely on the customer to
ensure that the items fit through doors and passage ways before delivery, if they
do not and we have to return them to the warehouse we are fully entitled to
charge a £40.00 restocking fee due to staff & fuel costs for the failed
delivery.
3. PRICES
3.1 All prices include VAT, where appropriate, at
the prevailing rate and are subject to any promotional offer or discount.
3.2 The prices displayed on the website are for
online purchases and promotions only and are not transferable to sales through
any other means. Prices relating to any online promotion are valid strictly
until midnight on the day on which the promotion expires, as determined by us.
3.3 We will not be bound to honour any prices,
where we have indicated to you subsequently that the prices displayed have been
displayed in error. In these cases a refund will be offered.
4. PAYMENT
4.1 You can pay by cash (in showrooms only), credit
card or debit card at the time of order. The price of any product is the price
in force at the date and time of your order. You undertake that all details you
provide to us for the purpose of purchasing products which may be offered by us
on our website or in our showrooms, will be correct; that the credit card or
debit card which you use is your own and that there are sufficient funds to
cover the cost of any products. We reserve the right to obtain validation debit
/ credit card details before accepting your order.
4.2 Payment will be taken in full at the time of
the order unless there is a problem with the website.
4.3 The contract shall not have been concluded
until we have completed all of the following steps: we have received your
debit/credit card payment details, we have accepted your order and sent you
confirmation of receipt of your order by return email to the address you have
given us during the registration procedure and we have dispatched the goods to
you.
4.4 We are entitled to refuse any order placed by
you.
4.5 We reserve the right to accept either a
discount code or cash back; we are unable to accept both on one order.
4.6 We reserve the right to cancel and refund any
order, at any time.
4.7 Any cancellations requested by the customer
after an Invoice has been raised either on-line or in store will be subject to
a 12.5% Administration Charge.
5. DELIVERY
5.1 We are only able to deliver orders to you if
you have a permanent address on mainland UK - Deliveries to Ireland, Scotland
and Wales are subject to delivery charges, please call Customer Service for
details and costs.
5.2 We will always endeavour to deliver
your goods as soon as possible, but please be aware that the delivery in
certain post codes or during busy periods could take longer. The date suggested
on your order confirmation is our estimated delivery date. We will endeavour to
deliver your furniture on or before this date. However, circumstances beyond
our control may occasionally dictate that items can be delayed; this may be on
route to our warehouses from overseas or on very rare occasions unavoidable
issues can happen on the day of delivery.
5.3 Small orders may be dispatched by post or
courier.
5.4 For all orders - any changes made to the
content of your order will have an impact on your delivery date. We may
therefore be unable to deliver your goods on your confirmed delivery date
should changes occur and if so, a new delivery date will be given. If we are
unable to deliver your entire order on the same day due to unforeseen
circumstances, we will deliver your order in instalments. We will not charge
you for this; however, if this is at your request, we may charge you extra
delivery costs. If we are late delivering one or more of the parts of your
order that will not entitle you to cancel any subsequent instalments which
complete the order.
5.5 You are responsible for providing a safe means
of access from the public highway to the place of delivery. If our Home
Delivery Team considers that access is unsafe then we will not deliver the
goods until safe access is provided.
5.6 If the customers or their representatives are
not available at the time or day of delivery they should inform us at the earliest
possible opportunity by telephone. Should we be requested to make a second
attempt at delivery a £40 re-delivery fee will apply.
5.8 If we accidentally damage goods in the course
of delivery our liability for that damage is limited to the repair, replacement
or refund of the goods delivered or the value thereof.
5.9 Time of delivery is not covered in these Terms
& Conditions. We will not be liable for any loss or damage suffered by you
through any reasonable delay due to unforeseen circumstances outside of the
reasonable control of Crendon furniture outlet ltd or any reasonable
rescheduling of delivery (Our Home Delivery Team cannot offer any timed or
Saturday deliveries).
5.10 In the unlikely event that there is an issue
with your goods on arrival - please don't worry; our Customer Service Team will
help to resolve the matter for you as quickly and conveniently as possible. To
report any issues please contact us via email/ebay messages only.
We cannot deal with any complaints on the Sales telephone number.
Once your service case has been raised, a member of
our Customer Service Team will look into the best way to resolve the situation
and you will be contacted within two working days (N.B. a working day is
classified as between Monday to Friday only).
Please do not report any issues to our drivers,
showroom staff or Home Delivery team as our Customer Service Team are best
placed to expedite the most efficient resolution.
Please report all damages within 24 hours of
delivery. Please note we will require proof of the damage in the form of a
photograph in order to arrange a Furniture Specialist to resolve any issues and
to create a paper trail of your complaint.
5.11 Please remember that although we offer free
delivery we do subsidise your delivery fees on these items, therefore if you
wish to return any items we reserve the right to refund less than the original
purchase price.
5.12 In the event that you choose to have your
goods delivered to your own third-party carrier we will not accept any responsibility
or liability for any damage to your goods after delivery or handover to your
chosen agents/shippers and it will be accepted to be at your own risk.
5.14 If you decide to cancel your order after we
have dispatched for delivery, but have been unable to due to any cause or
circumstance beyond our reasonable control (including, but not limited to,
adverse weather conditions, floods or acts of God), a return fee will
apply.
5.15 The items will generally be delivered via a
3.5 tonne vehicle, so please be sure your property is accessible for this size
of vehicle. If we are unable to deliver the goods due to there being no safe
means of access, we reserve the right to cancel your order and refund the
payments subject to our refund policy.
5.16 For orders of multiple items, the estimated
delivery date will be assigned according to the longest lead time. If multiple
orders are placed for the same delivery address, these will be grouped, and the
estimated delivery date will again be chosen according to the longest lead
time.
5.17 Where applicable, to ensure guaranteed
Christmas delivery we will contact you beforehand to arrange a date to deliver
your order. If you are unable to accept this delivery date we can arrange an
alternate date, but due to the complex nature of re-arranging the route, we
cannot guarantee this will be prior to the Christmas holidays.
5.18 Unfortunately we are currently unable to
deliver to the Isle of Wight, if this applies to you, please call our Customer
Service Team immediately.
6. CANCELLATIONS AND RETURN
6.1 If you are a UK/EU consumer, you have the legal
right, under the Consumer Protection (Distance Selling) Regulations 2000 to
cancel your order within seven working days following the receipt of your
order. By law, Crendon furniture outlet ltd will process your refund as soon as
possible and within 30 days at the latest in accordance with your legal rights.
If you wish to cancel a product you have ordered
from us, please be aware of the following scenarios and the terms that apply:
6.2 I want to cancel the order prior to dispatch:
by law you are permitted to cancel your order prior to dispatch but please
contact Crendon furniture outlet ltd as soon as possible so that we can
minimise the overheads and inconvenience of any costs incurred. This should be
by telephone and confirmed with an email.
6.3 I want to cancel a custom-made order:
Unfortunately, by nature of the product being made to your specified
requirements and tastes, we cannot offer refunds on these items.
6.4 I want to return damaged or incorrectly
supplied products: If the products you receive are damaged or incorrectly
supplied on delivery, you should notify Crendon furniture outlet ltd within 48
hours so that we can organise collection and send you substitution without
charge to you. We do not make exceptions for instances when the goods have not
been opened and/or checked by the customer within the allocated time.
6.5 I have changed my mind on products I’ve
received: If you wish to cancel products that are not damaged or incorrectly
supplied, then you must inform us within seven working days following the date
of receipt in accordance with the Distance Selling Regulations., You should be
advised that Crendon furniture oultlet ltd cannot accept responsibility or cost
for the organisation, collection and return of products. You are required to
take reasonable care of the products and not use them while you organise return
delivery. See Customer organised returns.
7. CUSTOMER ORGANISED RETURNS
7.1 If you have changed your mind and wish to
return any products to us, please be advised that you have a statutory duty to
take reasonable care of the products that you are returning. We reserve the
right to bring action against you in the event you breach this statutory duty. This
will be reviewed on a case by case basis, but examples include:
7.2 Returned products are damaged in transit: If
products on return are lost or damaged in transit, we reserve the right to seek
direct costs from you.
7.3 Returned products are not suitable for resale:
On receipt of the returned goods, Crendon furniture outlet ltd will inspect and
assess the suitability of products for re-sale and reserves the right to seek
payment for the direct cost should you have been negligent in your duty to
care.
Please note, Crendon furniture outlet ltd will not
be responsible for any loss or damage to them in transit and, for this reason,
we recommend that you use a recorded delivery service and with appropriate
insurance.
8. REFUNDS
8.1 If you cancel your order in any of the
circumstances set out above, we will refund any money paid by you as soon as
possible but within 30 days. Products, which have been delivered to you, must
be returned to us. If you do not we will seek payment for the direct
cost.
In the case you receive damaged or incorrectly
supplied goods, we will offer you a replacement product or substitute of equal
or higher value. In the event you are not happy with the substitute, we will
collect the product at cost to us and you are still within your rights to
request a refund.
8.2 Any refunds (including the cost of delivery)
given by us will be made to the debit/credit card account provided when you
placed your order as soon as possible but within 30 days. Should a dispute
arise with Crendon furniture outlet ltd pursuing you for direct costs, by law
we will NOT charge/debit your payment card without appropriate authorization.
The company will charge a £65 re-stocking fee in cases where Crendon furniture
outlet ltd has to make a collection of the goods.
9. COMPLAINTS
9.1 If for any reason you wish to lodge a complaint
please email us or by letter to
Crendon furniture outlet ltd, Unit 11-12 MEADOW VIEW, DRAKES DRIVE, LONG CRENDON, HP18 9EQ
We will endeavour to acknowledge your complaint within three working days.
Please mark your correspondence or use subject header ‘Complaint’.