CruiseTech is a small (UK-based) online retailer that offers high-quality refurbished electronics. We pride ourselves in the quality of the service we provide, and of the products we supply.

• The goods that we offer have been checked & tested by our technicians. We've included detailed description & photos (aimed to be fair, though critical where needed). So, you'll have a better sense of what to expect.

• We do not guarantee that the device's battery life will reach the manufacturer's estimate - as it varies significantly with settings, usage & other factors. The charger & battery included with laptops will have a 30 days warranty with us only.

• To ensure the end user's privacy: we're unable to supply the serial number before the delivery. Where the item is not received, we may register the serial with loss and theft databases to help prevent any fraudulent use or reselling of the item.

Your order dispatch speed is not affected. We use the premium insured couriers services, which are operating normally.

• In line with the UK Government guidelines, online retail has remained open throughout and is encouraged, furthermore postal and delivery services are to run as normal.

• The health, safety, and wellbeing of our staff is taken seriously at CruiseTech. We are complying with Government guidelines, such as on social distancing. Non-operational staff are encouraged and enabled to work from home.

• Your order will be wiped down with a cleaning solution pre-shipping (this evaporates quickly & is not expected to leave any lasting smell). If you would like to request a non-alcohol based cleaning solution, just let us know at the point of order (via eBay messaging). We have implemented measures to increase ventilation in the work area.

Standard VAT & Margin VAT Scheme Explained:

• The Standard VAT scheme is charged at 20%, where the eligible VAT registered UK business may be able to claim this back. EU Customers: we're unable to zero VAT.
• The VAT Margin Scheme is frequently used for second-hand/refurbished goods - where the price you see includes the VAT, but the VAT cannot be claimed back nor displayed separately on the invoice. 

How does the VAT Margin Scheme affect you?

If you’re a consumer buying for personal use, then it doesn’t affect you at all. The price you see is the price you pay. However, if you're VAT registered businesses (or other such organisation that could normally claim back the VAT on eligible purchases), then you will not be able to claim back the VAT on the goods sold on the VAT margin scheme.

We're here to assist. If you need assistance, simply get in contact.

• Within the first 30 days, you may return your order for a repair or refund. The refund option will not available after the 30 days (unless the repair/replacement are not available). Do back up your data, we do not offer a data recovery/transfer service.

• The buyer is responsible for ensuring the item arrives back safely, in the same condition as shipped. If the product is returned in a damaged condition, we reserve the right to deduct proportionate depreciation in value when product. Internationally, mark as "Returned Goods" to avoid any Customs charges. We are not responsible for any charge imposed on packages returned unless otherwise agreed upon.

Our EU/international shipping is processed by eBay Global Shipping Programme.

• We use the same 24-hour service to send the parcel to eBay for processing, who then sends the parcel out to you.

• eBay GSP handles the logistics & protects the item against damage in international transit.

• If you are an EU buyer: we typically automatically swap the UK plug cable for the EU cable.

We know that getting the item on time is important - so here are more details.

• We will use an insured tracked service (signature needed). Enter your mobile at the checkout to receive tracking updates (optional).

• Next-Day dispatch is the norm for most items (same-day dispatch is being trialed on the selected listings that show a 10 am cut-off).

• The delivery will be during the weekdays only. Orders placed on Friday/ around a Bank Holiday will arrive early next week. Where the Next Day Service is unavailable ( e.g. Northern Ireland, Scottish Highlands), we'll use a 2-3 days service. Have a non-standard UK address? (e.g. Armed Forces) Simply contact us if additional postal instruction may be needed. We also offer eBay's Click & Collect.

Do you offer Gift-shipping service?

Yes! If you want to order a laptop for someone else and you don’t want them to know the price, we can withhold the invoice. The invoice can be sent by email as an attachment to your email address.

How to request this service?

Just let us know the request (by eBay message), before placing the order so it could be processed correctly. We're here to assist 👍. Unless otherwise stated, we expect for the purchaser with us to stay as the point of contact with us (for any queries), rather than the end-user. We would expect for the end-user to generally be aware of the condition/spec of the order (so the expectation is reasonably managed, in terms of what they'll receive).