This item is used.  It does have some scratches, scuffs, and may be a little dirty from use.  It is in overall good clean working condition.  I just tested it out and it made a nice hot cup of coffee.  This item was only used a couple of times.  I bought it for my son's dorm and he no longer needs it as he upgraded.  I do have the original box I just did not picture it ( it does not have the packaging materials left in it though).  If you would like a picture please just message me and I can get a picture.  Please see all of the photos and use the zoom in option for the best description of this item.