As the holiday season is upon us, we want to take a moment to inform you about potential delays in delivery times, particularly with Royal Mail 2nd class and 1st class services, especially for large letters.

Recent trends have shown that these services, which were traditionally expected to be delivered in 2-3 days, are experiencing longer delivery times to some areas up to 24 days to be delivered. Unfortunately, we can no longer guarantee delivery before Christmas using our free economy service, which is 2nd class.

To ensure that your orders arrive in a timely manner and to avoid any disappointment, we strongly recommend opting for a fully tracked service such as Evri or tracked Royal Mail. These services provide greater visibility and accountability throughout the delivery process.

It's important to note that selecting our free economy service, specifically Royal Mail 2nd class, comes with an inherent risk of delays. While we will make every effort to dispatch orders promptly, we want to be transparent about the potential challenges associated with non-tracked services.

Please be aware that we will not be held responsible for any delays caused when the Royal Mail 2nd class service is chosen. We value your business and want to ensure that your shopping experience with us is as smooth as possible.

If you have any questions or concerns, please don't hesitate to reach out to our customer service team. We appreciate your understanding and cooperation during this busy holiday season.