CONTACT
Our Customer Service is eager to help you anytime via instant message or email.
We answer within 0-8 hours.
You can reach our team by clicking on the Ask a question link at the bottom of the page.
PAYMENT METHODS
Credit card payments through PayPal and eBay Managed Payments. You can pay with any of the credit cards accepted by PayPal. You don't even need to have a PayPal account.
Sales Tax
We ship from multiples warehouses all over the country and we are required by State Law to collect 7% Sales Tax for shipments to Florida addresses.
SHIPPING
Enjoy with our Fast Shipping. We usually ship within 0-24 hours.
We can send most of our products worldwide. Please check the eBay calculator. If you don't find your country listed, please feel free to contact us and we'll be happy to quote the shipping for you. We do ship to PO Boxes overseas.
International Customers: Please track your package and be sure to release it as soon as possible before it is returned to us. Customs taxes and duties may apply.
We can ship most items to HI, AK, PR, APO, FPO, please contact us for shipping availability.
You can use any address for the shipment and please be sure it is correct and complete.
In case an incorrect or incomplete address has been provided to us, S&H costs in both ways will be reduced from the credit after returned to us.
PayPal requirement: Orders above $750 will ship with signature required. Please track your package to avoid the return to us. In case it will, we'll credit you less our S&H costs. Before it is returned to us, UPS will try 3 times to deliver.
We may ship each product separately from different warehouses, but we'll be able to combine some orders. Don't hesitate to contact us for more information about combining your orders.
We reserve the right to ship by any carrier at our discretion. If you require a specific carrier, please note it when you checkout at the end of your order. If you are requesting UPS shipping, please not UPS cannot deliver to Post Office Boxes and your order will be shipped by USPS.
RETURNS
100% Satisfaction Guarantee
We will do our best to keep our customers happy. If for any reason you're not satisfied, please contact us and we'll help you to resolve any concerns you may have with your purchases and we guarantee you a solution. Please remember We're Always On Your Side.
We're working very hard to maintain our business reputation and we enjoy providing a world-class service.
We gladly accept returns. Please contact us to request a Return Merchandise Authorization Number (RMA).
An RMA must be obtained within 30 days upon received shipment and prior to returning any item.
Software, manuals, electronics chart cards are non refundable due to manufacture policies and there is an additional re-stocking fee for unopened package. Please note that some brands like Yealink, Yeastar, Netgear, Victron, Adtran, Bogen, LogicMark, Sangoma, CyberData items cannot be returned once opened due to manufacture policies so please be sure this is the correct model number you need before it is opened. In case the item is defective, the end user needs to directly contact the manufacture to troubleshoot and then receive a RMA# from them.
We will credit you less our Shipping & Handling costs.
The product must be returned in original condition with all the accessories included.
