Acrylic Ice Rocks

Policy on Product Sourcing and Fulfillment

Dear Valued Customers,

We would like to clarify an important aspect of our business operations to ensure transparency and trust in our relationship with you.

Product Ownership and Fulfillment:

• Exclusive Ownership: All products listed on our eBay store are exclusively owned by us. We are not reselling items sourced from Amazon or any other third-party retailer.
• Fulfillment by Amazon (FBA): Our products are stored in Amazon Fulfillment Centers. This storage solution ensures that our inventory is kept in a secure and climate-controlled environment, which helps maintain the quality and safety of the products.
• Efficient Delivery: Utilizing Amazon's fulfillment services allows us to leverage their robust logistics network to provide you with fast and reliable shipping. This means you receive your purchases in a timely manner with the added assurance of Amazon's trusted delivery systems.

Customer Assurance:

• Quality Control: Every product is carefully selected and undergoes rigorous quality checks before being listed for sale. Our commitment is to provide you with high-quality items that meet your expectations.
• Secure Storage: Amazon's Fulfillment Centers are renowned for their high standards of security and efficiency. Your products are stored safely until they are shipped to you.
• Customer Support: Should you have any questions or concerns regarding your purchase, our customer support team is readily available to assist you. We are dedicated to ensuring your satisfaction with every transaction.

We appreciate your business and are committed to providing you with a seamless and satisfactory shopping experience. Thank you for your trust and understanding.

Sincerely,
-Manager-

Shipping Policy and Expectations

Dear Valued Customers,

We are committed to ensuring that your package arrives as quickly as possible. However, we kindly ask for your understanding regarding certain factors that may occasionally affect shipping times.

Our Commitment:

• Prompt Processing: We strive to process and dispatch your orders promptly to minimize any delays.
• Reliable Shipping Partners: We work with reputable shipping companies to ensure your packages are handled with care and delivered efficiently.

External Factors:

While we do everything within our power to expedite your order, please note that some factors are beyond our control:

• Weather Conditions: Severe weather can impact shipping routes and cause delays.
• High Postal Traffic: During peak seasons, such as holidays, the increased volume of packages can lead to longer delivery times.
• Shipping Company Performance: The performance and schedules of shipping companies may vary, potentially affecting delivery times.

We appreciate your patience and understanding in these situations. Rest assured, we are doing everything possible to get your package to you as soon as possible.

Customer Support:

If you have any questions or concerns about your order, please do not hesitate to contact us. Our customer support team is here to assist you and provide any necessary updates on your shipment.

Thank you for your trust and continued business.
 

Shipping Policy and Customer Satisfaction

Shipping Information:

• Service Area: We offer shipping to the lower 47 states. Please confirm with us about the delivery date before completing your purchase. Thank you.
• Address Requirements: We do not accept P.O. Boxes. Please provide a physical address for delivery.
• Shipping Restrictions: Unfortunately, we are unable to ship items to the state of Ohio and California due to shipping agreements and restrictions.