Payment Information

We accept payment by any of the following methods:

• PayPal
• Bank Transfer

If you would like to pay with credit card, please use PayPal plus. There you can pay with any payment method as a guest, without registering at PayPal. Please pay as soon as possible after buying, as that will allow us to post your item to you sooner!

Shipping Information

We offer shipping to UK for 15 GBP on all orders! Your order will be dispatched within 1 working day of receiving payment (Monday-Friday) and you should expect to receive it three or fours days after dispatch.

IMPORTANT STATEMENT
Please, don't forget, that you have to pay your local fees and charges on your custom. In very unlikely cases, if you will refuse to get your order and it's returning back to us, we will charge all our expenses for both sides of delivery and all additional fees from your payment method. If you do not agree with this point, please do not pay and cancel your order.

For European deliveries we are using GLS or DHL depends from your location.

Outside of Europe we send with by DHL Economy or DHL Express. If you are outside Europe and can't find your country on list, please contact us via eBay system for quote. DHL Express delivery is a separate service and this cost does not refund in the case of return. We are working from Monday to Friday and do not send on Saturday and Sunday. If you have not received your order in the expected time, please contact us. We will open claim by courier company and investigate that.

Returns Information

If you are not happy with your item, then you are entitled to a full refund (including the original postage cost) if it is returned within 14 days.
If you have simply changed your mind, then you have to cover return shipping costs (we suggest using a trackable method).

Reindeer Ersatzteile GmbH
Schichauweg 52a / Gebaudeteil F Halle F2.1
12307 Berlin
Germany

However, if the item is damaged faulty or in any way not as described, then you will not be responsible for the return postage. We kindly ask you to exactly document what is damaged. I.e. you got the left instead if the right part or the front instead of the back part a.s.o.

Contact Information

If you require any help with your order, please don't hesitate to contact us by eBay message. PLEASE make sure the product fits your needs BEFORE ordering. We are happy to help out here.

If you send an eBay message, you will get an answer back from us with 24 hours on working days (Monday — Friday), guaranteed!