Be inspired…..
Elizabeth and Stevens
Collections
You are
welcome to collect your eBay purchases from our showroom. However, please do call us first as we want
to ensure that you can receive our full attention.You will need your paypal
receipt and a form of ID, such as a drivers licence.
Please note
we are a retail outlet and are open 6 days per week.
Dispatches
Our last
dispatches during the week are on Fridays if received before 10.00 am.
Orders
received after that will be dispatched on Mondays.
Please note
that there are no dispatches or deliveries during the weekend or on bank
holidays.
If you need
your order dispatched urgently, please contact us between 10 - 4 pm to discuss options.
Courier Service
You will
receive a text or an email from the courier company informing you when your parcel will arrive.
With this
service you can authorise the courier to leave the parcel with a neighbour or
in a safe place – at your own risk.
If no-one is
in to receive your parcel a re delivery will be attempted. It is your responsibility to be in to receive
your goods.
When
attempts have been made to deliver your parcel and you are not in, a re
delivery charge will be incurred.
Haulage Company
Larger items
will be delivered by a haulage company on a pallet service, which will be
delivered to the road side by tail lift.
Sub-contractor
drivers are used and are not obliged to carry anything off the pallet or carry
items onto your property.
The haulage
company will contact you directly to
agree a delivery date with you.
It is your
responsibility to be in to receive, check and sign for your goods. Goods MUST
be checked in front of the driver immediately and sign for ‘in good
condition’. This is your opportunity to
ensure you are happy with your order.
If there is
an issue please call us before returning any goods.
Note the signature will void a later
claim for Damage in Transit so it is vital you check your goods right way
before signing.
Very Important
You MUST be
in to receive your goods on the date agreed with the haulage company. If you are not in, you will incur a re
delivery fee for the haulage company to re deliver your goods on a specified
and agreed day.
International Buyers
If
applicable, international buyers are responsible for the tax and duty in
connection with any purchases, please check with the relevant authority in your
country.
Surcharges
Highlands,
Isles, N. Ireland and remote locations around the UK, may incur a surcharge.
Due to the
complexities of transport company’s own delivery rates, this payment will be
requested after your purchase as we will not know the surcharge cost prior to
your purchase. If in doubt please call
us.
Photographs and Descriptions
All
photographs and item descriptions are indicative of the items being sent and
all measurements/weights are approximates.
Colours may
also vary.
Returns
If the item
is not required, you can of course send it back, but please let us know
straight away before sending so we can look out for the package.
Please
ensure that the item is packed in its original packaging, is well sealed
including the original paperwork or order number.
Returns must
be sent via a courier with valid insurance.
We look
forward to seeing you at our large showroom which is full of wonderful Home and
Garden items.
Be inspired.......