About this Item

The item is a book Paperback
The Author Name is Josh Liebman
The Title is The Hospitality Mentality : Create Raving Fans Through Your Guest Experience

Condition New

Other Comments
New Store Stock


Product Description -
When every member of staff embraces why guests visit and considers the alternative options they had, you unlock a powerful mindset: The Hospitality Mentality. Guest experience expert Josh Liebmanas The Hospitality Mentality is a framework that leverages a companyas greatest assetaits peopleaand enables all staff members, especially those on the front line, with tools to enhance the guest experience in powerful ways, creating a strong desire to return and share their experience with others. Business leaders will gain inspiration to take their service standard to the next level, knowing that this is an area that cannot plateau.A Readers will be motivated to go above and beyond guestsa expectations through creating hyper-personalized experiences, amplifying enthusiasm, anticipating needs, and crafting superior awowa moments that solidify memories that take satisfaction to the next level.ABy maximizing the benefit of guest feedback and directly addressing complaints, service providers can strengthen their relationship with their guests, ultimately leading to business/brand loyalty. The impact of The Hospitality Mentality is more than a warm, fuzzy feelingait will drive a business forward.

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Location ID 245z

iHaveit SKU ID 153863014

Unique Reference Number 2311447305