We can be contacted at any time through eBay messages if you have any questions, comments or product requests. We will respond to you within 24 hours and do our best to help you out! We encourage our customers to contact us with any questions or concerns! We'd like to be sure you are completely satisfied with your purchase.

We accept all eBay approved payment methods. We do not accept payments outside the eBay system. We will wait up to 5 days after the conclusion of the sale for payment of an item. If you cannot make payment within 5 days or you changed your mind, please notify us as soon as possible. If we don't hear from you, we will cancel your order.

We aim to offer every customer the most reliable, flexible and cost-effective postage option through our preferred shipping partner, Bulgarian Post. Postage rates will vary depending on, where you're located and the size and weight of your order. If you order multiple items from the same location, we may combine postage to ensure you get the best rate possible. If you wish to combine postage, please complete a "Combine Invoice" request through the checkout or get in touch with our Customer Service team. Items must be combined within 4 days of the first order.

Most items are dispatched within 1 working day of receiving payment via Bulgarian Post. We always provide tracking number and parcel tracking is available online. Please allow 20 - 22 business days for the product delivery to USA, Canada, Australia and Japan. Shipping to Europe takes usually 7 - 15 days.

If your item has not arrived after 30 days, please contact our Customer Service team and we will investigate the whereabouts of your parcel. If an item is lost, we will arrange a refund.

Our number one priority is that you are happy with your purchase from us. That's why we offer a 30 day returns policy for peace of mind.

If you've changed your mind, we accept returns within 30 days of receipt of the item for a refund (excluding the original postage cost) provided the item is not in a worse condition than when it was sold, through no fault of transit. For change of mind, the buyer is responsible for return postage costs.

Our number one priority is that our customers are happy. If you are not completely satisfied with your experience, please forward your feedback to our Customer Service team via eBay message. Please always get in touch with us before leaving public feedback or opening cases with eBay.