About Us

PBM Express USA has been in the business of putting smiles on people's faces for many years now. We specialize in statues and figurines based on popular videogames like Zelda, SuperMario, Sonic, Dark Souls and many others. We also have a large range of figures and toys based on the popular Manga series from the 70s Grendizer (Goldorak) and MazingerZ. And finally we carry a large selection of popular and hard-to-find boardgames.

We guarantee 100% satisfaction, If you are not happy with your purchase we offer free returns. All our products are 100% genuine, licensed and purchased from the manufacturer directly. No fakes. Certificates of authenticity are always included if they are part of the statue. Please also read the thousands of positive feedbacks and reviews left by our customers, many of which are repeat customers.

We ship 99% of the time within 24 hours. In many cases we allow free local pickups. However, other than a boardgaming store, we do not have physical stores, but rather work with 3rd party fulfillment centers, that do allow pickups for statues. If you are in the Central Florida region we can arrange for you to pick up boardgames locally.

Payment

When you buy an item from us, payment is due immediately. Ebay does not allow for 'payment plans' or 'split payments' (yet)

That said, we can wait a few days if that helps, but more than 3-4 days is not possible.

If you are looking for credit the only option right now that I am aware of is a payment plan offered by Paypal (depending on your credit also) or your credit card itself.

 Tracking is updated in your ebay purchase order automatically, so you can follow your item on its journey to you. If you do not see movement of your item within 2 days please let us know right away and we'll investigate.

Domestically we use USPS, UPS or Fedex at our discretion. USPS is a Priority Service and Fedex and UPS are normally Ground services, although you can opt to upgrade those to Priority or Express services. 
If you have a PO Box, you can only use USPS. UPS and Fedex do not deliver to PO Boxes.

 THIS MEANS THAT YOU WILL PREPAY ANY AND ALL DUTIES UPON CHECKOUT WHEN YOU BUY THE ITEM AND THERE WILL BE NO MORE SURPRISES.
As an alternative to this what seems to work for a lot of international buyers is the use of a freight forwarder, such as Planet Express, Parcel Monkey, Aramex or MyUS. There are many such companies in the USA. We would ship to the local drop point (domestic) of your freight forwarder and they would handle the international part of it. Depending on the item you can choose a drop point close to our warehouse in Wisconsin (zip 53177), Long Beach, CA (zip 90810) or Clermont, FL (zip 34711). In those cases the domestic cost of the shipment would be very low.
Also you can clear the item through custom's yourself.
If you are interested in this please contact the freight forwarder of your choice and open an account with them. 
Please send us an email if you need to know the weight and dimensions of an item
Useful links:
https://www.huffpost.com/entry/5-reliable-parcel-forward_b_7134628
https://www.viabox.com/
https://www.shipito.com/en/

What is the status of my shipment?
You can track each individual item on ebay.com. Go to 'My eBay' and then click on 'Purchase History' and each item will list a tracking number which if you click it will show the latest known status. 

Can I change my address after I placed the order?
Because of ebay regulalations I can only ship it to the address you used during check out. If that is not a good address I will have to cancel the transaction and refund the money and you will have to repurchase the item again and use the correct address this time. 

I am not home when Fedex/UPS normally delivers the items. Can you change the address or redirect it to a Fedex store?
The Fedex/UPS account I use belongs to Ebay so I cannot change anything relating to the shipments. After 3 failed delivery attempts Fedex/UPS will hold the item in its local hub for up to 10 days before returning it. You can call the local hub and make arrangements to pick up the item during that period. 

 Just add all items to your cart and click 'Request Total from Seller' and "Comnmit to Buy". This does not always work on the ebay mobile app. In case it does not work there, please try it on a pc. Then you can pay. If you do not like the deal I will cancel it without a problem. This is the most efficient way to do it. 
As for statues due to their size I cannot combine those in 1 package. The box would also be too big and heavy and it would actually increase the risk of damage as these large boxes are difficult to handle. Thanks for your understanding.

My item is lost in transit, can you help?
Rarely items get lost, but if it takes too long shoot us a message. Also check with your neighbors or front office to see if the item was accidentally delivered there. We can put in an inquiry with the shipper to see if they can locate the item. All items are covered 100% against loss and damage in transit.

I would like to pick up my item, what do I do?
Other than the gaming store in Clermont, we do not have physical stores. We work with 3rd party warehouses in Long Beach, CA and Sturtevant, WI and they do allow pickups. Depending on the item I can arrage for pickups there. And all boardgames (only!) can be picked up in Clermont, FL. 
After the purchase you will be directed to the warehouse where you will have to identify yourself with your driver license and you will be handed the statue. You CANNOT inspect it. These are a 3rd party independent warehouses so all they do is they store my inventory and ship it out. They are not part of my company. If there are any issues you will have to communicate with me. 
After the purchase please provide the 6-digit code ebay provides you and I will give you instructions on how to collect the item from the warehouse.

General FAQ

What is the edition number of the statue?
The statues are stored in a 3rd party warehouse in Long Beach, CA or Sturtevant, WI. I am located in Florida. So unfortunately I cannot give you the edition # until after the statue ships.

Are the statues genuine?
We are an official dealer of First4Figures and all other companies we deal with. You can check their website. All our statues come directly from F4F by seacontainer. They are factory sealed and have the Certificate of Authenticity. So no worries the statues are genuine. Please also read my feedback.

The statues are stored in a 3rd party warehouse in Long Beach, CA or Sturtevant, WI. I am located in Florida. So unfortunately I cannot make pictures of it. Also 99% of the statues I sell are factory sealed straight from F4F China and I would not open the box to take pictures. I can provide the edition number after it ships. Please check our feedback also if you are on the fence. We have a lot of happy customers.

Can you inspect the statue?
No the statues are factory sealed and we do not open the box to inspect them or take pictures.

Is your item new?
Yes unless clearly stated otherwise, all items are brand new and in factory sealed packaging.

Returns

We have 30 day free returns as long as the item is in its original, unopened packaging.