Service
RETURNS, REFUNDS AND EXCHANGES POLICY
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.
- Please email sales@acb-ltd.com to request a refund and we will assign you a tracking #.
- Mail your returned item to:
Advanced Card Bureau Ltd Returns Department Unit 4, Middle Coombe Farm, Roundham, Crewkerne, TA18 8RR
- Include in your package a signed letter stating the reason for your return and the original receipt.
Return Exceptions
Some items cannot be returned if they are opened. These include printer ribbons, software, and printer cleaning kits.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
Restocking Fee
All items are subject to a 20% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
Exchanges
If your item is in like new condition, you may exchange your item for a different colour. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.
Shipping Policy
Turnaround
All orders are shipped within 48 hours Monday – Friday 8.30am – 5pm.
Carriers
We use the following carriers to deliver our orders:
APC Overnight
Royal Mail
Order Tracking
If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that orders using Free Delivery (2nd Class Royal Mail) will not have tracking numbers but will be required to have a signature for delivery.
Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
