Welcome to Bellfroggie’s lily pad!
I typically ship USPS Ground Advantage. Tracking is always included with all shipping methods offered. My shipping fee is included in my asking price and final price. I guarantee insurance to protect your purchase. However, when tracking indicates “delivered” I am not responsible for the loss. You will need to contact your local post office.
What is seen pictured or stated in the title/description is what you will receive, if in question, please ask. I am responsible for my listings but not assumptions.
I have been selling for 19 years and I solely run my business from start to finish, each transaction is treated with personal care. I take great effort and pride in packing each item. I look over all items before packing to be sure it leaves my hands as stated in my listing. I appreciate your understanding for any oversight, and I will make every effort to make things right. Feedback ratings are important, but your satisfaction is most important to me. I appreciate the opportunity to do so therefore no need to open a case through eBay, post neutral or negative feedback without allowing for the opportunity to remedy the situation. There is always a solution to a problem in my store but not if I am given the opportunity. Feedback rating (positive, neutral, or negative) is left for the service provided; accurate description, shipping cost, shipping speed (delay in shipping once out of my hands I am not responsible for, but I ship next day, sometimes same day) and communication. Feedback comment is a buyer’s overall shopping experience.
Inventory is stored in a non-smoking environment.
I know you have many sellers to choose from but please know you will receive outstanding customer service with Bellfroggie. Thank you for stopping by and I look forward to your return. I appreciate your business and all my valued, loyal customers over the years.