Purchase process

Have you chosen an item from our shop on eBay? Here you can find out how to make your purchase easily and safely:

1. Select product: First read the item description carefully and check the information in the description, such as item dimensions, compatibility, shipping. and return policies.

2. Make a purchase: Click on the “Buy Now” button. You will be asked to log in to your eBay account if you are not already logged in.

3. Enter payment information: Choose your preferred payment method. eBay offers various options such as PayPal, credit card or direct debit. Enter the necessary payment information.

4. Check shipping address: Make sure your shipping address on file is correct. If you would like a different address, you can change it here.

5. Confirm Purchase: Check all details and complete the purchase by clicking “Confirm Purchase” or a similar button.

6. Communication with us: If you have any specific questions or requirements regarding the item, please feel free to contact us via eBay at any time.

7. Shipping and tracking: After your payment is received, we will ship the item within 24 hours. You will then receive a shipping confirmation by email.

8. Item check upon arrival: Check the item as soon as it arrives. If any problems arise, please contact us directly so that we can find a solution together.

9. Give an appraisal: After the item has arrived and your expectations have been met, we would be very happy to receive a positive review. If we could not meet your expectations, please contact us first before giving us negative feedback so that we can find a solution. Thank you

With these steps, your purchase on eBay should be smooth and satisfactory. Good luck with your purchase and have fun with your purchased item!

Shipment

After you have completed your purchase with us, we attach great importance to ensuring that your order arrives quickly and safely. Here is our shipping process:

Packaging:

- Letters: We carefully pack smaller items that can be sent as a letter in a bubble envelope. This ensures that your item is protected during transport and arrives undamaged.
- Larger items: For larger or more sensitive products, we use sturdy shipping boxes that offer enough space and protect the contents from shock and damage.

Choice of service provider:

-  DHL: Ideal for both national and international shipments. DHL offers reliable delivery times and excellent shipment tracking.
- German postal service: Perfect for smaller shipments such as letters and documents. We use Deutsche Post for their efficiency and fast delivery.
- DPD: A great option for shipping within Europe. DPD is known for its flexibility and good customer service.

Shipping process:

- After your item has been carefully packed, we select the optimal shipping service provider depending on size, weight and destination.
- We will then hand over your shipment to the relevant service provider as quickly as possible.

We do everything we can to ensure that your order reaches you safely and promptly. If you have any further questions about the shipping process, please do not hesitate to contact us.

return

Shop worry-free at M&M Smartek® with free returns:

You don't know exactly whether the desired component fits or meets your requirements? No worries. With us you can shop worry-free! If the item does not fit or you do not like it, you can send it back to us free of charge within the period specified in the cancellation policy. To do this, please simply initiate a return and make the appropriate selection. You will then receive a label for the return shipping free of charge. Upon receipt, we will immediately refund your money. If you have any questions, please contact us at any time so that we can explain the process to you. Thank you

Kind regards, your M&M Smartek® team