Upon presentation to PSA by the current owner of a PSA authenticated and graded card ('Card'), if PSA concludes that the Card was erroneously awarded the PSA grade assigned or fails PSA's authenticity standards, and provided that the Card had an active certification number on the cert lookup feature of the PSA website at the time it was purchased by the person submitting the Guarantee request, then PSA in its sole discretion will either:
- Subject to the Maximum Amount, buy the card outright from the current owner at the current market value if the card can no longer receive a numerical grade under PSA's standards, or
- Subject to the Maximum Amount, refund the difference in value between the original PSA grade and the current PSA grade if the grade is lowered or deemed to be authentic only. In this case, the card will also be returned to the customer along with the refund for the difference in value.
The current market value is determined by PSA in its sole and absolute discretion, based in part on the PSA Price Guide values and verifiable recent prices realized. A proof-of-purchase must be provided as part of the valuation process. In each case of a Guarantee claim, there is a per-card cap of $250,000 and a lifetime cap of $500,000 per person (together, the 'Maximum Amount'). PSA will not pay Guarantee claims in excess of the Maximum Amount.