This textbook is an essential resource for students and professionals interested in the field of healthcare operations management. Written by Julie M. Hays and Daniel B. McLaughlin, it provides a comprehensive overview of the subject matter. The book is in hardcover format and was published by Health Administration Press in 2008. It is written in English and is categorized under "Textbooks, Education & Reference" and "Textbooks". The book covers topics related to management in the healthcare industry and is an excellent resource for those interested in the subject.