At aelstores2013 we strive and pride ourselves in customer satisfaction, however if you feel you have a issue with any purchase from us please email us explaining your issue before leaving negative or neutral feedback, as negative or neutral feedback does not resolve issues.

Thank you for shopping with us and looking forward to serve you.
Kind Regards
AELSTORES2013

• Subject to Stock Availability Items are posted within 1 working day on receipt of order.

• All our listings are GENERALLY posted Royal Mail 48, alternatively choose other delivery options provided. However any heavier items ie bundles of clothing will be sent by MyHermes or other courier as this keeps the postal costs down.

PAYMENT METHODS ACCEPTED ARE: Paypal – Cash on Collection

Please see the shipping section above for available shipping options.

• The item must be in its original condition with all tags and labels attached if this applies to the item.
• Please email us on eBay before you return the item stating the reason for return.
• When you return the item please leave your eBay user ID and Order Number inside the parcel stating clearly the reason for the return.
• We will only refund the original cost of the item purchased and we will not refund any postal costs unless the problem was caused by ourselves ie. the wrong size/item sent out or the item is faulty. Please obtain the proof of postage when returning the item as the responsibility for returned item is with you.
• In case of Free P&P we will deduct relevant P&P cost incurred. (For UK: Which can be £2.99 or £1.49 per item depends on the size of the packet)

If you have a question or issue, please contact us via ebay's messaging service.