• Official factory unlock for iPhone on Telstra Australia only. Please do not purchase if your phone is on other networks
• Duration: 1 - 5 business days (max 7 business days, weekends/holidays not included)
• Supported models: iPhone 3G/ / 3GS / 4 / 4S / 5 / 5S / 5C / 6 / 6+
• Supported IMEI: Clean IMEI only
• The unlock is permanent and you can update your phone anytime and not losing its unlock status in the future.
• This is an official factory unlock and does not involve jailbreaking, hacking, etc.
•  If you have jailbroken your phone, you will have to restore your phone prior to the purchase.
• If you have a 3GS with modem firmware 06.15, please make sure you know how to downgrade it to the iPhone baseband prior to the purchase

1. Please make sure your phone is eligible for the service before you place the order:
• Make sure that your phone is locked to Telstra Australia.
• Make sure that your IMEI is clean.
  
  
2. After you place the order, please provide us your phone model & 15-digit IMEI during check out or via eBay message.
• Please obtain the IMEI by dialing *#06#.
• If you get your phone second-hand, please do not obtain the IMEI from the phone box / SIM tray, as it could be different from the actual IMEI.
• Sample message:
  iPhone 4
  356473748375837
  
  
3. The time frame for this service is 3-10 business days. Please allow up to 15 business days, just in case the server undergoes maintenance, or when there is a delay due to a large quantity of orders being processed. Please make sure that you agree to this particular time frame before placing the order.
   
   
4. Once your phone is unlocked, you just have to connect your phone to iTunes when a non-supported SIM inserted. We will send you a set of instructions for you to complete the process.
   
   
5. If for some reason the server fails to unlock your phone (eg: server down), full refund will be provided immediately.

Please read our terms and conditions below carefully before you purchase this service, as you are abide to the terms once you place the order. We urge you NOT to place any order if you are unable or unwilling to comply to any of the terms stated.

1. Strictly no cancellation is allowed once order is placed.
• Please make sure that you agree to the time frame stated on our service description.
  
  
2. Refund will be provided if we are unable to unlock your phone due to any unfortunate events (eg: server down).
• Server issue is out of our control, so please do not leave us a neutral / negative feedback if that happens.
  
  
3. No refund will be provided if you provide us the wrong 15-digit IMEI.
   

Our preferred payment method is via Paypal (verified).