Cloud Nine Furniture is an internet only based retail company, selling Cloud Nine branded products.

Over the past few years we have been developing our range of products to enable us to supply consumers with furniture at the absolutely lowest prices possible.
We do not have the large overheads that shops and large retail chains have so we can keep our prices low and pass all the savings onto our customers. We also have over 40 years of experience in the furniture trade and therefore are able to buy from the best manufacturers in both the UK and abroad.
Cloud Nine Furniture prides itself on its excellent prices and customer service. We have a dedicated customer service team on hand to take queries by telephone or email.
We invite you to look at our products and pricing and compare them with any other website or shop.

We don't believe that you will find a better deal anywhere else which is why we are not able to offer discounts on multiple items

PRICE MATCH PROMISE - If you can find an identical item with free next working day delivery which is at a cheaper price we will happily price match that deal!

We offer a full one year guarantee with all products on our website and a 30 day money back guarantee with all products. See our terms and conditions for details.

All prices include VAT - Registration Number GB166779256

We cannot process telephone payments. Use Paypal for all debit and credit card payments.

Simply 'Buy It Now' and follow the instructions. ALWAYS check out using Paypal so you can use the Guest facility to pay online with any payment card without having an account.
Free delivery is an open slot anytime between 7am-7pm. Please do not dispose of your old bed before taking delivery.
CARD PAYMENTS: For credit card payments checkout with PAYPAL and enter your credit card details as a GUEST: (You do not need a PayPal account).
Pay before 12pm noon Monday, take delivery on Tuesday
Pay before 12pm noon Tuesday, take delivery on Wednesday
Pay before 12pm noon Wednesday, take delivery on Thursday
Pay before 12pm noon Thursday, take delivery on Friday
Pay before 12noon Friday, take delivery on Monday
Pay after 12noon Friday/Weekend and before 12pm noon Monday, take delivery on Tuesday

Customer Support (email / telephone) are available Monday to Friday 9am to 5pm

The office is closed at weekends and bank holidays.

We cannot process telephone payments. Use the PayPal gateway to process all debit and credit card payments.

 IMPORTANT: We regret we are currently unable to deliver to Southern/ Northern Ireland or any these postcode areas: HS, BT, JE, GY, IM, ZE, PA20, PA42 , IV40 , KA27, KW15 , PA60-78, PA80-88, PH42-44, TR21-25.
 We only deliver to Mainland UK. Please see our list of postcode areas that MAY NOT be subject to our next day delivery service:
 KA (not KA27), PH1-18, AB, KW, PH17-41, PA21-40, IV1-39, PO30-41 please allow up to 3-5 days for delivery
 
 

Free Next Working Day delivery applies to orders paid for before 12 noon (Monday - Fridays)

Delivery is scheduled anytime between 7am-7pm. We are unable to provide a specific time for delivery.
 As with nearly all other online retail companies we are unable to compensate for delivery delays due to using a 3rd party courier service
 If you need to pop out on the day of delivery you can stick a note on your door with additional instructions e.g. Leave with a neighbour / Leave in garage etc. Please be aware all deliveries left safe are there for done at your own liability.
 Please do not dispose of your old item, for example your current bed/ chair bed, before taking delivery in the rare case of damage or delay.
 Pay before 12pm noon Monday, take delivery on Tuesday
 Pay before 12pm noon Tuesday, take delivery on Wednesday
 Pay before 12pm noon Wednesday, take delivery on Thursday
 Pay before 12pm noon Thursday, take delivery on Friday
 Pay before 12noon Friday, take delivery on Monday
 Pay after 12noon Friday/Weekend and before 12pm noon Monday, take delivery on Tuesday

Please ensure your address details are correct at the time of ordering to avoid items being shipped to the incorrect addresses. We cannot be held responsible if you have purchased an item and given us the incorrect delivery address.
 
 
 Please note the courier drivers are not insured to carry items upstairs/into a property. This includes inside of flats they will only be able to deliver the item to the front main entrance of the building itself.  It is recommended not to dispose of your old bed in advance of delivery to safeguard against unexpected issues.
 We will endeavour to meet our quoted delivery dates, however please be aware occasional delays beyond our control can delay deliveries i.e. weather, traffic, etc. If such delays occur we will contact you as soon as is possible to advise of the likely delivery timescale. We are unable to compensate for delayed deliveries

Message Response

Messages sent on Fridays/Weekends will be responded to on Mondays (Bank Holiday exceptions). Please do not send DUPLICATE messages as this duplicates our work and adds to the message response time. 
 All messages are responded to in time and date order, thank you for your patience. 
 Please do not leave a voice message and duplicate with an eBay message as this duplicates our work. Most messages are responded to the same working day or in a 24 hour window period except for weekends when we are closed. Thank you for your understanding
 
 
 
 

Terms & Conditions: Here at Cloud Nine Furniture we hope that you are satisfied with your purchase. This is why we can confidently offer you 30 working days, starting from the day after you receive your delivery, in which you can cancel your order should you not be completely satisfied.
 We can only accept products for return with their original packaging in the condition they were delivered
 
 

Please Note: Unwanted orders will be collected subject to a collection fee between £15-£30 depending on your order (to cover the carrier's charges)

This does not apply to products which are faulty - these will be collected/replaced free of charge.
 In the unlikely event of your item(s) being delivered in a damaged condition please contact us by email or on the telephone to advise of the damage and where possible quote part numbers from the instructions. The more info you supply us with the quicker we will be able to rectify the issue. 
 Please however beware of the following:
 
 

Mattresses, Chair Beds and Beds

We strongly advise that customers that buy mattresses try them on their beds with the packaging on them first, and only remove the packaging when you are completely sure that you are happy with the product.
 As with nearly all mattress retailers we are unable to accept "used" mattresses for return for health and hygiene reasons. By "used" we mean mattresses that have been removed from their original packaging.
 Flat packed furniture
 As with nearly all furniture retailers we are unable to accept flat packed furniture that has been erected or semi-erected.

Returns Policy
We can only accept products for return with their original packaging in the condition they were delivered.
Please Note: Unwanted orders will be collected subject to a £15-£30 charge depending on your order (to cover the carrier's charges) this also includes failed deliveries after 3 attempts and refused orders at the point of delivery. This does not apply to products which are faulty - these will be collected/replaced free of charge.
Please send a message via eBay or call us for details on 01278 764644 Monday to Fridays 9am to 5pm
(Office closed weekends)
In the unlikely event of your item being delivered in a damaged condition please mark the POD or sheet that you sign for the delivery as DAMAGED in the section that reads RECEIVED IN GOOD CONDITION. We will then be able to assist you in either sending replacement parts or a new product. Please however beware that Images will be required if the item is damaged or faulty for us to be able to proceed.