ABOUT US
Shindigs is the largest one stop party shop in the Hunter Region, with over 18,000 products available online and instore. Balloons, catering supplies, party decorations, fancy dress costumes and accessories, cake decorating supplies and much, much more. We're located in Newcastle, NSW and post all orders from this location.
We enjoy seeing our customers return for their next big event and often find they have told their friends and family to come and visit us in store. Our aim is for "every customer to be a walking advertisement for Shindigs"!
GENERAL TERMS AND CONDITIONS
- Our physical store, Shindigs is open 7 days a week and located in Lambton (Newcastle, NSW) however our online customer service team are only available to answer your queries Monday – Friday, 9am -5:00pm (excluding public holidays)
- Every effort has been made to ensure the accuracy of prices, specifications and that the images and information displayed on our eBay listings are correct and up to date. All measurement specifications listed on our items are provided by either the supplier or taken by us. Please allow for slight variance due to manual measurements.
- We endeavour to provide accurate colour representation on our items, however due to different screen resolutions, dye batches and natural material colour variations, colours may vary slightly from images provided and from product to product. If colour matching is the upmost importance please message us and we will be happy to assist and provide further images.
- If you require clarification or need any further specifications which are not listed in the title or description (in terms of colour, style, size, material etc.) please contact us direct and we will assist in every way possible.
- Our online stock inventory is updated nightly and is correct 99% of the time. However, as we are also an online retailer and have a physical store (located in Newcastle NSW) stock may sell in store or online before we are able to pick your order. Priority will be given to the order placed first. If we cannot provide an item we will contact you asap to discuss these details and either offer alternatives or work with you to get more stock in asap.
- All costumes, fancy dress accessories and battery operated items are thoroughly checked prior to your order being packed. In the event we find any damage, faults or a discrepancy in the item you will be contacted asap. At our discretion and depending on the nature and severity of the above we may offer a discount and or partial refund on the item. If a suitable solution cannot be reached you can request to cancel the order and receive your refund in full
- Please ensure that your address, postcode and suburb details are correct, once an order has been dispatched we cannot change these details. Please also ensure that all your contact information is correct and up to date. We may need to contact you regarding your order and in most cases cannot dispatch the order until we have heard back from you.
- We will not dispatch a confectionery item if it has less than 3 months on the best before date, if this is the case we will contact you to see if you are happy to proceed with the order.