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DWI Warranty

DWI offers a unique warranty package to our clients/customers to fulfill and eliminate any inconveniences that may arise. Our 1-Year Full DWI Warranty is designed not only to attract you as a customer but for you to purchase with ease/support and trust.

Digital World International (DWI) covers the following aspects:

• Manufacturer Defects (known issues caused by particular product and various other ailments that can cause product to malfunction)
• Items arriving damaged due to insufficient packaging (it's our responsibility to ensure items are packed well before shipment)

Priority Shipping

Upon placement of the order, there will be up to 3 business days (excluding weekends and holidays) of processing and then it will be shipped via one of the following shipping couriers (unless otherwise stated):

For Australia Orders:

DHL / TOLL - delivery will be around 3 to 5 business days (excluding weekends and holidays) from dispatch

Australia Post (P.O. boxes) - delivery will be around 7 to 10 business days (excluding weekends and holidays) from dispatch

For Mexico Orders:

UBI - delivery will be around 7 to 10 business days (excluding weekends and holidays) from dispatch

For Europe Orders:

DPD / GLS / BPOST / Chronopost - delivery will be around 7 to 10 business days (excluding weekends and holidays) from dispatch

We will select one of the above couriers at our discretion to ensure the most appropriate shipping service is provided. A parcel tracking number will be uploaded to eBay once it is available and can be found on your "My eBay" page, under "Purchases"

Payment Option

eBay PayPal (by Visa/MasterCard)

• You must have a verified PayPal account.
• Your delivery address must be confirmed.
• DWI reserves the right to withhold any order from dispatch in order to process further security checks. This can delay an order for up to 2 working days.

Returns Policy

14-Day Money Back Guarantee

In addition to your warranty DWI provides a 14-day money back guarantee. If you are not satisfied, or changed your mind about your purchase, you may request to return the item(s) within 14 days from the invoice date at your expense. The item must be returned with all the original accessories and packaging. A 10% restocking fee will be charged from the total order amount.

For any Apple products, activated units will not be eligible for returns for a replacement or a refund under our 14 Days Return Policy..

Dead on Arrival (DOA) or Faulty Item Cases

DWI offers a 14-day return policy from day of invoice on all items; if the user finds that the item is not as described or damaged due to insufficient packaging/dead on arrival (no fees will be administered).

Warranty Claim and Returns Procedure

In the event of returns due to warranty claims, DOA or money back cases, the customer will be required to contact DWI via eBay messages to obtain an RMA (Return merchandise authorization) case number. Afterwards, you will be asked to send the item back in its original packaging with all contents. For warranty cases only, the return postage fee will be shouldered by the customer. Once item has been received and inspected, a refund of payment or replacement (if applicable) will be processed back to the customer.

Frequently Asked Questions

• As we source our stocks internationally, it may come with foreign plugs, but we will include a local adapter with it.
• Mobile phone items are all unlocked and can be used locally, as long as the phone frequencies are covered by your respective network providers
• We don't charge taxes or custom fees
• If you require an invoice copy, you may download it after the order's dispatch through this link: https://ebay.dwidigitalcameras.com/invoice/index.php?lang=en. You will be required to enter your eBay ID and eBay registered email address..

Kindly note that any headphones, earphones and personal care items would not be covered under this return policy due to hygiene issues.