Payment
1.We accept paypal only!
2.Payment must accomplished within 7 days after auction ended. If you can't arrange payment timely, plz email to us. Otherwise, all unpaid items will be filed an unpaid item dispute through eBay.
3.International Buyers -please notice :Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Thank you for your understanding !
Shipping
1.Please do check your shipping address to match your PayPal address, we only ship item to confirmed address from Paypal.
2.We ship package mostly via regular China Post Air Mail, US buyers ship via E-packet, if you want other faster shipping way like EMS, DHL . Please contact us in advance.
3.All items will be through carefully Inspection and ship out in 48 hours after payment completed, also, we will offer you a related tracking number.
4.Normally delivery time is about 25-30 working days. To get the shipping discount and invoice, Just simply wait until all of the auctions have ended, and complete the checkout from the most recent Email or any auction page after you finish bidding.
Note: We hope it arrive on time but since this is an international delivery, shipping time will be highly depended on the courier company and local customs/duties. Thank you for your understanding.
Returns
Return&Refund Policy(After-sale Service) | Problem | How to check and confirm | Recommended Solutions | Pls Note | Quality Issue (broke or defective) | By photos | Partial or Full refund | 1. Item need to be returned in 30 days after the delivery date.
2. Please make sure that the item is in original condition if need return for full refund or exchange.
3. If item is damaged, pls contact us in 48 hours after receiving the parcel.
Thanks for your cooperation! | Wrong Item | By photos | 1. Partial refund if buyer keep the item 2. Accept Return for Full refund or exchange(seller pay return postage) | Not as picture | By photos and explanation | 1. Partial refund if buyer keep the item 2. Accept Return for Full refund or exchange(seller pay return postage) | Size doesn't match with measurements in listing | By photos of measuring result | 1. Partial refund if buyer keep the item 2. Accept Return for Full refund or exchange(seller pay return postage) | Not receive item | By shipping information | Full refund or sending replacement 3 weeks after EST | Slight color differ | / | Accept Return for Full refund, not including original shipping cost or exchange (buyer pay return postage) | Doesn't fit but size is correct | / | Accept Return for Full refund, not including original shipping cost or exchange (buyer pay return postage) | Don't like/ not as expected | / | Accept Return for Full refund, not including original shipping cost or exchange (buyer pay return postage) | |
Contact Us
1.All items are handmade by local artist. If you have any suggestions about our products, please feel free to contact us at any
time , and we will greatly appreciate your positive feedback .
2.If for any reason you are not satisfied with the purchase, please email us before leaving any negative feedbacks or opening any dispute on PayPal and eBay (leaving negative feedback can't solve the problem).
3,We care about all of our valued customers ,and we will always try our best to help you !
4,Our work time is GMT+8 / Monday-Saturday / 8:45---17:45. However we couldn't replay to you in time in holiday of our country's, please pay a big patience. Normally, we will reply you in one working day .