Some of our products are the second user and have been removed from a working environment - as such they are being sold in good working order (unless specified otherwise).
Second user products may show normal signs of use - scratches, scuff marks, dusty etc. Our listing will indicate if a product has signs of more than normal use.
All gallery pictures are the item you are actually buying/bidding on (unless specified otherwise or are on a multiple listing).
Product details and specifications are downloaded from the internet.
It is advisable to double check before purchasing to ensure that the specifications meet your requirements.

In the unlikely event that you are not fully satisfied with your purchase please contact us.
The goods must be securely wrapped in their original packaging and returned to us.
Replacement goods will only be dispatched once the faulty item has been returned to us, tested at our facility and proven to be faulty.
In order to avoid potential problems or future conflict on every item, our warranty sticker is placed.
However if the warranty sticker is damaged, removed or tampered with. The warranty will no longer be valid any returns will be rejected and no refund will be provided.
Refunds (including postage) will only be given if on re-testing the goods prove to be faulty and we are unable to replace the goods with like for like or equivalent goods.
Any goods sold for “spares or repair”, are not covered by our returns policy and no warranties are given or implied for these goods.
If the goods you have returned are re-tested and found not faulty a 20% re-stocking charge will be incurred and the cost of any postage will not be refunded. We do not cover any additional costs associated with the repair, we provide warranties on our products if you take our product to any other site is at your own expense. 

Feedback, Detailed Sellers Ratings (DSRs) and Problems

Feedback is important to both sellers and buyers. If there is a problem please contact us first through eBay and we'll do our best to help (our opening hours: Mon-Fri: 9AM-5PM PST ). Negative and Neutral Feedback should not be left in an item did not turn up.We post more valuable items by a trackable/traceable method, so should something not arrive, please let us know and we will do our best to find it.  If it is classed as lost or missing you will not lose out - we will send either a replacement or a refund.

Negative and Neutral Feedback should also not be left if an item arrives damaged or not working (DOA - Dead On Arrival). We use high-quality packaging - motherboards, processors, graphics cards etc. are packed in anti-static wrapping and packed in foam lined boxes (these boxes are used by major system builders such as Dell, HP etc.), but items do get damaged in the postal system and again we will replace or refund if we are out of stock.  Items not working - we test all our items before listing -However, just return an item that does not work and if verified we will send a replacement or arrange a refund.

Detailed Seller Ratings - These are probably more important to a seller than feedback, these indicate to buyers what a seller is like over a period of time, as opposed to one individual moment in time (Individual Feedback).  These are left anonymously and cannot be amended. It would be appreciated if you could please read the following before leaving your Detailed Sellers Ratings.

Item Description - We try to list items as accurately as we can. If you feel that the description does not match your received product, please let us know first so we have the opportunity to put things right.

Communication - We try to answer any questions honestly within a reasonable time frame. We also rely on an automated system to let you know that your item has been dispatched once an address label has been printed using PayPal Postage. However, this automated system is fallible and in most cases, we will also send a message confirming payment received and dispatch. We also follow up on support, should there be any problems by email.

Dispatch Time - We try and dispatch everything within 24 hours of purchase, but once in the hands of the Postal System we no longer have complete control – If for some reason the item that has  been dispatched on the day or day after purchase by 2nd class post but takes a week to arrive we would appreciate it if you could let us know.

Postage and Packing Charges - These are charged at cost plus a small amount for handling.If you feel that we have charged too much for Postal and Packaging, please contact us so we are given the opportunity to show you the breakdown of these costs.