DESCRIPTION

WHAT WE DO

As a leading boiler parts supplier, we offer a wide range of:

  • OEM (New and Refurbished)
  • Compatible (New and Refurbished)
  • Refurbished parts

National Boiler Spares is the only company in the UK that is accredited to:

  • BSI KITEMARK (Refurbished parts)
  • ISO 9001:2015
  • ISO 14001:2015

Assuring all our customers we provide the highest level of quality parts and services.

WHAT SERVICES DO WE PROVIDE?

DIRECT SALE
Directly purchasing the product from us

REPAIR SERVICE
Please be aware that we will repair your part, no part will be sent to you from us. An email will be sent to you confirming your order, please note that it will state that your order has been dispatched but no part at this point will be dispatched, please send your part to us for repair

How does this service works?

  • When purchasing this service, the customer is required to send the faulty part to us.
  • Once we have received the part, it will be inspected and tested by our engineers to assess any faults
  • If your part is in repairable condition, then we will repair this for you. If there are any issues, you will be contacted by our Customer Service Team
  • Once repaired, we will send your part back to you

ADVANCE REPLACEMENT SERVICE
Upon selecting this service you are purchasing a DIRECT PART from us, but you have the option to send your old part to us for a partial refund.

This service will entitle you to a £30 refund only if::

  • Your old part is in a repairable condition
  • Your part is not burned, or water damaged beyond repair
  • We receive the part within 14 DAYS of the purchase

The customer is responsible for all postage and packaging costs.
The original invoice and contact details must be sent to us with the part to allow for a refund.

Heating Trade Supplies, Tyne View Terrace,
Wallsend, Tyne And Wear, NE28 6SG.

Your refund will be processed via the original payment method.

*Note to customer* Not all of our products are applicable for each service.

  • DIRECT SALE
  • REPAIR SERVICE
  • ADVANCE REPLACEMENT SERVICE

Once you have selected the part you need, the drop-down options will show you what is available for that part.

Please contact our Customer Service Team for support or information if required

OUR ADDRESS

Heating Trade Supplies, Tyne View Terrace Wallsend, Tyne and Wear, NE28 6SG.

We provide free first-class postage for UK and mainland areas. Orders must be placed before 3 pm Monday to Friday for same-day dispatch. If purchased Saturday, Sunday and Bank Holidays, it will be processed and dispatched the next working day.

DELIVERY TIME

We offer free next day delivery on orders over £35.
All parts ordered before 3pm Monday – Friday will be dispatched the same day, (Friday orders will be delivered the next working day), however next day delivery cannot be guaranteed.

WARRANTY

All our products are subject to 1 YEAR WARRANTY.
All warranty returns must be sent with a copy of the invoice and contact details.
Once received our engineers will test the part and if required one of our Customer Services specialists will contact you with an update.
Exclusions to warranty:
Fans: Fan coils and motors failing due to boiler overheating will not be covered under warranty.
For Electronic parts such as Printed Circuit Boards (PCB): if the parts have experienced any water damage or external electrical shortage this will not be covered by warranty. Failures or defects caused by misuse.

RETURNS POLICY

Complete the return form and provide return reasons.
If the part you received is faulty, we will refund postage up to £6.50.
A 20% restocking fee is applied if returned items are not faulty.
If your part is lost or the incorrect item has been sent out, we will arrange a collection and issue the appropriate replacement.

Your refund will be processed via the original payment method.

POTTERTON PROMAX FSB 30 HE & GOLD FSB 30 HE CONDENSATE PUMP KIT 5117661

This part fits the following boilers:

This part fits following boilers.

POTTERTON PROMAX 30 FSB

EXCHANGE - DIRECT SALE - ADVANCE REPLACEMENT

NOT IN WARRANTY:

Parts fitted by a non Gas Safe Registered person, broken, cracked, burnt or water-damaged parts are excluded from Warranty Service.

If we are unable to refurbish your part due to excess damage and you would like us to return your part, you will be required to pay the postage.

EXCHANGE - DIRECT SALE - ADVANCE REPLACEMENT
If the item you are trying to buy has services available, please read carefully:

DIRECT SALE: This is when you buy the part outright without needing to send your part back to us.

REFURBISHMENT (EXCHANGE) SERVICE: When you select this service, you agree to send your faulty item to our address to be refurbished and sent back to you. Our price includes delivery to you and you would need to pay the postage to send the item to us. In most cases we refurbish and send the item back the same day of receiving it, please select next day delivery option during checkout to receive the item back with 24h delivery.
Please send your faulty part to our collection address with your contact and transaction details inside the package.

ADVANCE REPLACEMENT SERVICE: This service is for customers who would like to receive replacement part without sending the faulty one back to us first. We will send you a replacement part the same working day and charge you a £30.00 deposit for your faulty part. Once we have received your faulty part we will refund your £30.00 deposit. Please choose this service if your faulty part is in a repairable condition. If the part is burnt, broken or cracked and not repairable we may refuse to issue a refund for your deposit.

Please keep in mind that if Exchange Service option is the only choice available, we may not have a part in stock to send out first, we can only refurbish your own part.

We offer 12 months warranty for our refurbished items, your receipt is your proof of warranty therefore please keep it somewhere safe.