DESCRIPTION

WHAT WE DO

As a leading boiler parts supplier, we offer a wide range of:

  • OEM (New and Refurbished)
  • Compatible (New and Refurbished)
  • Refurbished parts

National Boiler Spares is the only company in the UK that is accredited to:

  • BSI KITEMARK (Refurbished parts)
  • ISO 9001:2015
  • ISO 14001:2015

Assuring all our customers we provide the highest level of quality parts and services.

WHAT SERVICES DO WE PROVIDE?

DIRECT SALE
Directly purchasing the product from us

REPAIR SERVICE
Please be aware that we will repair your part, no part will be sent to you from us. An email will be sent to you confirming your order, please note that it will state that your order has been dispatched but no part at this point will be dispatched, please send your part to us for repair

How does this service works?

  • When purchasing this service, the customer is required to send the faulty part to us.
  • Once we have received the part, it will be inspected and tested by our engineers to assess any faults
  • If your part is in repairable condition, then we will repair this for you. If there are any issues, you will be contacted by our Customer Service Team
  • Once repaired, we will send your part back to you

ADVANCE REPLACEMENT SERVICE
Upon selecting this service you are purchasing a DIRECT PART from us, but you have the option to send your old part to us for a partial refund.

This service will entitle you to a £30 refund only if::

  • Your old part is in a repairable condition
  • Your part is not burned, or water damaged beyond repair
  • We receive the part within 14 DAYS of the purchase

The customer is responsible for all postage and packaging costs.
The original invoice and contact details must be sent to us with the part to allow for a refund.

Heating Trade Supplies, Tyne View Terrace,
Wallsend, Tyne And Wear, NE28 6SG.

Your refund will be processed via the original payment method.

*Note to customer* Not all of our products are applicable for each service.

  • DIRECT SALE
  • REPAIR SERVICE
  • ADVANCE REPLACEMENT SERVICE

Once you have selected the part you need, the drop-down options will show you what is available for that part.

Please contact our Customer Service Team for support or information if required

OUR ADDRESS

Heating Trade Supplies, Tyne View Terrace Wallsend, Tyne and Wear, NE28 6SG.

We provide free first-class postage for UK and mainland areas. Orders must be placed before 3 pm Monday to Friday for same-day dispatch. If purchased Saturday, Sunday and Bank Holidays, it will be processed and dispatched the next working day.

DELIVERY TIME

We offer free next day delivery on orders over £35.
All parts ordered before 3pm Monday – Friday will be dispatched the same day, (Friday orders will be delivered the next working day), however next day delivery cannot be guaranteed.

WARRANTY

All our products are subject to 1 YEAR WARRANTY.
All warranty returns must be sent with a copy of the invoice and contact details.
Once received our engineers will test the part and if required one of our Customer Services specialists will contact you with an update.
Exclusions to warranty:
Fans: Fan coils and motors failing due to boiler overheating will not be covered under warranty.
For Electronic parts such as Printed Circuit Boards (PCB): if the parts have experienced any water damage or external electrical shortage this will not be covered by warranty. Failures or defects caused by misuse.

RETURNS POLICY

Complete the return form and provide return reasons.
If the part you received is faulty, we will refund postage up to £6.50.
A 20% restocking fee is applied if returned items are not faulty.
If your part is lost or the incorrect item has been sent out, we will arrange a collection and issue the appropriate replacement.

Your refund will be processed via the original payment method.

VOKERA RAIN 24 28 24BI 28BI REPLACEMENT PUMP HEAD 10021792 WAS 10020437

This part fits the following boilers:

Vokera 24 Mark 1 Serial # Up to 161380001
Vokera 24 Mark 2 Serial # 161380001 onwards
Vokera 24 MK 3 (Serial # ref. contains ‘X’)
Vokera Linea 24E
Vokera Linea 28 Mark 1 Ser #r up to 164370001
Vokera Linea 28 Mark 2 (After ser # ref 164370001)
Vokera Linea 28 Mark 3 (Ser # ref contains ‘X’)
Vokera Linea 28E
Vokera Linea 726
Vokera Linea 730
Vokera SYNERGY 29 E (A)
Vokera SYNTESI 25 E REV 4 (01/07)
Vokera SYNTESI 25 E REV 4 (01/07) LPG
Vokera SYNTESI 25 REV 6 (09/07)
Vokera SYNTESI 25 REV 6 (09/07) LPG
Vokera SYNTESI 29 E REV 4 (01/07)
Vokera SYNTESI 29 REV 6 (09/07)
Vokera SYNTESI 29 REV 6 (09/07) LPG
Vokera RAIN 24
Vokera RAIN 28
Vokera RAIN 24 bi
Vokera RAIN 28 bi