About Us

SwagPerformanceParts specializes in light-duty diesel truck parts. 
From OEM to Performance Aftermarket parts, we have you covered. If you 
don't see what you are looking for in our eBay store, message us. Odds 
are we can get it for you. We are one of the very few small businesses 
selling on eBay with a brick and mortar warehouse / repair facility. 
SwagPerformanceParts started out selling only OEM Genuine Ford parts.
 Then we noticed the same demand existed for Cummins & Duramax 
Diesel parts. After building our reputation, we stepped out of our 
comfort zone a bit. We noticed a growing demand for less expensive 
solutions to OEM parts. Swag ventured into OE aftermarket replacement 
and Performance parts. We offer high quality OE Replacement & 
Performance parts. The motto at our shop is, 'If we won't install it on 
trucks here at the shop, we won't sell it to you!' We recognize sellers 
are selling inferior OE / Performance parts and can assure you our 
aftermarket/performance parts are of the best quality in the industry.
 
SwagPerformanceParts has been a trusted seller on eBay since 2014. As
 of 12/01/2020, we have processed over 200,000 orders on eBay with a 
53,000+ Feedback score. We currently have 100% positive feedback rating.
 Numbers don't lie. Our feedback speaks for itself. You can buy from us 
with confidence. We have the quality parts expect, competitive prices 
and the customer service you deserve. If for any reason you feel the 
need to leave negative feedback, please contact us before doing so. 

Payment

We use eBay Managed 
Payments to process payments for purchases from our eBay store. EBay 
Managed Payments gives buyers more payment options (credit, debit, and 
gift cards; Apple Pay; Google Pay; PayPal and PayPal Credit). No 
separate PayPal account required. This makes it easier for all parties 
involved. If there is a problem, we can both contact eBay directly. 
We've taken out the middleman, PayPal. 

Shipping

Our Business Hours are Monday-Friday 8:30AM-4:30PM Central Standard 
Time. We do our absolute best to ship orders the same day when placed 
before 2:00 PM CST, when not back-ordered from the manufacturer. Our 
shipping department uses USPS, UPS and/or Fed EX. We do offer expedited 
shipping options. Additional shipping charges may apply when shipping to
 Alaska, Puerto Rico, Hawaii or any US Territory. Orders shipping 
internationally or to a PO Box may be cancelled at our discretion. Any 
item we over $500.00 USD, may be shipped with signature confirmation 
required. Please inspect all purchases upon arrival and notify us 
immediately of any parts damaged in transit as soon as possible. You are
 required to notify us within 5 days of receipt of any damaged parts. 
Re-shipment of items damaged in transit will be handled on a 
case-by-case basis. Shippers require the original packaging and/or 
pictures. By purchasing from us, you the buyer acknowledges this and 
will assist us with any damaged in-transit carrier requirements. We ship
 from warehouses all over the country. This allows us to cut down 
transit times and get you the parts you ordered quicker. Your purchase 
will ship from the closest warehouse that has the part in stock and may 
come in several packages on different days. Please message us for faster
 shipping options, at an additional cost, if there is an urgent deadline
 required for your parts arrival. If a package is refused or you are not
 able to make delivery arrangements with the carrier, a Restocking Fee 
may apply. 
We do not ship Non-C.A.R.B. Compliant parts to the state of 
California and we reserve the right to cancel any order requesting us to
 do so. 
eBay Global Shipping Program:
We only ship outside the United States of America using eBay's Global
 Shipping Program. We do not control their shipping charges, nor their 
in-transit times. Shipments made through the eBay's Global Shipping 
Program, can only be returned at the expense of the buyer. Global 
Shipping items are subject to our standard return policy. 

Terms

Returns

All of the parts we sell are eligible to be returned. All Electrical parts must be unopened and in the original sealed packaging.
 All returns require an RGA# & must be requested within 30 days of 
purchase. Returns without a RGA# and/or beyond 30 days may be refused 
and will be handled on a case-by-case basis. If an error is made on our 
part, we will cover the return shipment and re-shipment of the correct 
product. If you are returning an item on your own, package the product 
accordingly to prevent damage. If the product being returned is damaged,
 it is the buyer's responsibility to handle the damage claim with the 
carrier he/she chose to ship with. Refunds are typically issued within 
48 hours of being processed and may take 3-5 business days to post to 
your account. 
Cores:
Core returns are to be returned within 45 days of purchase. Cores 
must be returned in the original manufacturer packaging they came in to 
receive full core credit. Buyers are responsible for core return 
shipping. Return labels are available upon request and can be provided. 
If a core label is requested, the shipping cost will be deducted from 
the core refund amount. As mentioned in the Returns Section, cores are 
expensive. Please ensure & protect them accordingly.