Virginia Candle Supply LLC is a family owned candle making and soap making supply business based in Kingsport, Tennessee. Yes, our name is Virginia Candle Supply, and we are located in Tennessee. About 10 years ago, we started our business in Virginia, and with continued growth - thanks to our customers - we had to find a larger building. Our current location in Tennessee, is only about 15 minutes from our original building, and the Virginia/Tennessee state line is only about 10 miles away. We are dedicated to providing you with the highest-quality products at competitive prices. We understand the importance of receiving your supplies promptly, and we strive to fill and ship all orders received by 11:00 a.m. the very same day. We understand that our customers are the most important part of our business. We are dedicated to providing you with an excellent shopping experience by offering top quality products; exceptional customer service; economical shipping options; and quick shipping. If for any reason, you feel that you have not received a quality product or great customer service, please contact us before leaving feedback. We would like to be given the opportunity to resolve any issues that might arise.

We accept PayPal as a form of payment. All payments are expected within 24 hours of purchase.

We ship within 24 hours of receipt of payment. We ship Monday-Friday, and do not ship on holidays. We will ship either by USPS, UPS, or FedEx; we choose the shipping method based on weight and cost. We reserve the right to combine shipping. Please remember that the delivery date provided is an estimated delivery date, and not a guaranteed delivery date.

We accept returns within 30 days of purchase date. Returned items must be in unused condition. We cannot accept returns of items that are partially used. We can NOT accept returns of unsealed fragrance oil and liquid dyes due to purity and sanitary reasons. To receive a refund, the item must be in new condition and identical to the item that you received. Buyer is responsible for return shipping unless the item is found to be defective. We are NOT responsible for finished products. We recommend testing all items for desired results. Fragrance oils can vary from different manufacturers, and may not be identical to the item you purchased from a different company.