Please note Terms and conditions:
In the unlikely event of damages occurring during transit, please notify us ASAP and definitely within 24 hours, otherwise we are unable to claim damages or a re-delivery of replacements from the delivery company.
If we are not notified in the 24 hours No refunds will be given as a claim can not be made, however replacements can be sent out where necessary if we are contacted within 5 days. Buyer will be charged for re-delivery.
Please check the goods on delivery and BEFORE signing the Proof of Delivery. The driver will wait. If damaged please sign as 'damaged goods', or Refuse the delivery altogether.
Photographs and details of damages within 24 hours via eBay message, thank you.
Unfortunately we are unable to take returns of coloured concrete items, even if in new condition due to being unable to sell them on. The colour of the items will differ slightly from batch to batch due to the use of natural sand and stone, so will not match new orders.
However if the items are Natural concrete you can return them to us within 14 days. They must be in new condition for a refund of goods cost only. Buyer must organise and pay for return postage.
Pallet Delivery
Unless otherwise stated, all deliveries will be made to the bottom of the driveway or kerbside Only, using a vehicle with a tail lift (a platform which lowers down).
The delivery driver will not unpack or be responsible for any further positioning of your goods.
The pallet is lowered to the ground using an electric tail lift and pulled off using a manual pallet truck. Therefore, it is very important that the surrounding ground is flat and level such as concrete or tarmac. Grass, Gravel and Soil are not suitable. Should the carrier encounter problems with delivery as a result of the failure to disclose any relevant information, you will be responsible for full costs of aborted delivery.
Suitable access may be needed for a 20ft lorry or additional charges may apply.
Once your order has been dispatched, you will receive a call from your local delivery depot to arrange a suitable delivery date. The time of delivery cannot be confirmed so please be available to accept the delivery between 7am and 6pm.
Preparing for Delivery
Please follow the steps below to help your delivery go as smoothly as possible:
- Ensure there is suitable access (for up to a 20ft lorry) and the ground is suitable to accept a pallet/tail lift delivery. (The pallet may weigh up to 1 tonne.)
- When contacted to arrange delivery, please advise your local depot of any constraints which may hinder delivery. It is also advisable to confirm your contact details and give extra phone numbers as the driver may need to get in touch.
- If possible, have someone taking delivery who is able to help the driver when positioning and unloading as this is sometimes needed.
IMPORTANT - DELIVERIES MAY OCCASIONALLY BE DELAYED
Whilst every effort is made to ensure your goods arrive on time, deliveries can be delayed for various reasons. Please do not book trades or hire equipment for the expected day of delivery in case your delivery is delayed. It is advisable to receive delivery of your goods before making further arrangements.
We cannot be held liable for consequential loss arising from delayed delivery.
*Please be advised that the lighter colour dyes we use, when mixed with natural sand and stone can have slight shade variations throughout the items. Also these colours can take slightly longer to dry to their final colour, so may seem a bit dark in places at first. Please also note that the true final finish won’t be revealed until a period of exposure to sunlight and weathering.