Shane Family Store LLC
-U.S. Based Seller
-Free U.S. Domestic
Shipping
-Same Day or Next Day Shipping (excluding Sunday/Federal Holiday)*
-No Hassle Returns*
-Responds to messages, offers, and inquiries within 12 hours.
-During normal
business hours (8am-1pm CST) we typically respond within the hour.
RETURN POLICY*
We
offer free domestic returns within 30 days of receiving the item based on the
item’s delivery date. Please send us a photo of the item’s current condition
with your return request. If the item has been used/installed, is missing
manufacturer packaging, broken or defective (buyer's fault), or otherwise in
different condition from which it was received, we have the right to issue a
partial/no refund. Upon receiving the item and examining the condition, we will
send the appropriate refund via Paypal.
SHIPPING & HANDLING POLICY*
We
offer a one (1) business day handling time (excluding Sundays, Federal
Holidays, and seller vacations). We ship using USPS, UPS, and FedEx dependent
on the item’s weight, dimensions, and buyer location. If you are in the Kansas
City Metro area and would like to do local pickup, please send us a message
prior to purchasing and we can arrange a local pickup for shipment. See
shipping notes below for any additional details to our shipping and handling
policy.
SHIPPING NOTE – EBAY GUARANTEED DELIVERY
*Please
note- eBay determines a “guaranteed delivery date” due to the shipping service
used and our handling time set in the listing. All items have a handling time
of one (1) business day with the exception of Sundays, federal holidays, and
seller vacation. (Ex: If you place an order on Saturday, the item will be
shipped the following Monday. If you place an order and there is a federal
holiday the following day, the item will be shipped the day after the federal
holiday. If we are on vacation, we add a seller note that should be visible at
the top of each listing stating we will be gone and back by a certain date, and
all orders will be delayed until the specified date.) eBay usually calculates
exceptions such as Sundays, federal holidays, and vacations into their
estimated/guaranteed delivery date but please keep that in mind. As a seller,
we have a shipping requirement to meet our one (1) business day handling time
excluding Sundays, federal holidays, and vacations. We make it a top priority
to meet that shipping deadline and if there were ever a reason that we could
not accommodate that, we would let the buyer know immediately via eBay
messaging. The general rule is that your item should be shipped out one (1)
business day after cleared payment, excluding Sundays, federal holidays, and
vacations. After we ship the item to the designated postal service, there is
nothing we can do to know where the item is (aside from checking tracking
scans) or when it would be delivered. If your item was shipped out within one
(1) business day after cleared payment, excluding Sundays, federal holidays,
and vacations, and your item was still late to arrive by the guaranteed
delivery date, please do the following. Send us an eBay message and let us know
your item has not arrived. Most importantly, contact eBay Customer Support and
let them know your item is late passed the guaranteed delivery date. Upon
arrival of your item, contact eBay Customer Support again and they should give
you an eBay credit of some kind. At your first contact of eBay Customer Support
they should go over with you their guaranteed delivery policy and what type of
credit they can give you. Another option you can do is to contact the postal
service (please check the tracking number to determine which service is being
used) where it was last scanned if you believe it was lost. As the seller, we
cannot contact postal services on behalf of the buyer/recipient. The recipient
(whoever is listed on the shipping label) should be the one to contact postal
services directly. Any feedback given on our job as a seller should not reflect
shipping issues that were out of our control (ex: postal service delays, lost
in transit, etc.) Please contact us directly via eBay messaging with any
questions on our shipping policies.*