We accept PayPal, VISA and MasterCard. This ensure your complete protection and also allows us to track your
order quicker and give you a better faster service.
PayPal Cheque: Only once PayPal have notified us that your eCheque has cleared, we will dispatch the item/items.
If you have any special requests, please send us a message before making the payment

THEPHOTOKNOWS is professional company. We are the authorized dealer from Godox, Aputure, Zhiyun, VILTROX, Feelworld, Tilta, Hollyland, Yongnuo, Meike, Seafrogs, Meikon.  Our experience, expertise and commitment to customer service means that we guarantee that you’ll get the best advice, the best service and the best customer service, both now and in the future years to come.

Why buy from THEPHOTOKNOWS?
100s of Products
Next Day UK Delivery Available
Great Customer Service
UK Based
2 Year Warranty Included!
VAT Invoice Provided
 

Next Day Delivery
If you order and pay for this item before 3pm (Mon-Fri), we will usually despatch it on the same day.

Your item will be sent via DPD. DPD is a trusted courier with many advantages:

• Next working day delivery (Monday-Friday)
• They will send you an e-mail and a text message on the morning of delivery giving you a 1 hour timeslot for delivery. This means you don't have to sit around all day!
• Track and Trace service lets you track your parcel at every stage.
• You can also reschedule your delivery date via text, nominate a neighbour to receive it, specify a safe place to leave the parcel, or have it taken to a DPD Depot.

Don't forget to make sure you have a mobile number with your delivery address if you would like to receive SMS messages from DPD.

Please note some smaller items may be sent via RoyalMail 24, which is significantly cheaper. Please contact us if you would like to upgrade to DPD.

• International Delivery Options

We deliver to all EU countries. Most larger items are delivered by DPD. This is a fully tracked service. You will be able to track the parcel online at all stages of its journey.
Transit time to Belgium, France, Ireland, Luxembourg and the Netherlands is usually 3-5 working days. Other EU countries take slightly longer.

Deliveries to Denmark, Italy, Portugal, Spain and Sweden use a different courier. Please contact us for detailed tracking information once the items have left the UK if you need.

Please note some smaller items may be sent via RoyalMail 24, which is significantly cheaper. Please contact us if you would like to upgrade to DPD.
 

How Was Your Purchase?
If you have any issues with anything, please contact us. Our support staff are always on hand to resolve any problems. Our priority is you.

Returns
Returned goods must be received by us within 30 days beginning with the day on which the goods are delivered.

We recommend that you send your returns to us using a carrier who can give us a proof of delivery as, until the parcel reaches us, it is your responsibility.

Both goods and packaging must be as new.
Refunds are usually processed as soon as we have received the goods. Please allow a further week for the amount to show on your account. We can only refund you by the same method as the payment (i.e. same card, Paypal)

If you think the item your received is faulty or have any other questions please get in touch with our support team via email or give us a call.
 

We will automatically leave a positive feedback to everyone who has complete the transaction and hope you can give us 5-stars  and a positive feedback .thanks a lot.

Please do not forget to give us FIVE STARS on all of the Detailed Seller Ratings.In the unlikely event you are not satisfied with the transaction, please contact us before you submit your evaluation. We believe that everything could be solved by communication.

1.In order to provide you the best service , please treat the transaction fairly. Feedback is simply what we pursue.hope you can understand.thanks.

2.Please DO contact us first to get a better solution before you would leave a neutral or negative feedback.we will do our best to serve you.please do not worry if there has any problem.

3.We strive for 5-star service by stating upfront our policies, our shipping rate & shippingfrequency. If you were pleased with this transaction, please respond with all 5 stars  and positive feedbackk! If you are not pleased, simply let us know via e-mail rather than leave low score, and we will do our best to solve it.