DESCRIPTION

WHAT WE DO

As a leading boiler parts supplier, we offer a wide range of:

  • OEM (New and Refurbished)
  • Compatible (New and Refurbished)
  • Refurbished parts

National Boiler Spares is the only company in the UK that is accredited to:

  • BSI KITEMARK (Refurbished parts)
  • ISO 9001:2015
  • ISO 14001:2015

Assuring all our customers we provide the highest level of quality parts and services.

WHAT SERVICES DO WE PROVIDE?

DIRECT SALE
Directly purchasing the product from us

REPAIR SERVICE
Please be aware that we will repair your part, no part will be sent to you from us. An email will be sent to you confirming your order, please note that it will state that your order has been dispatched but no part at this point will be dispatched, please send your part to us for repair

How does this service works?

  • When purchasing this service, the customer is required to send the faulty part to us.
  • Once we have received the part, it will be inspected and tested by our engineers to assess any faults
  • If your part is in repairable condition, then we will repair this for you. If there are any issues, you will be contacted by our Customer Service Team
  • Once repaired, we will send your part back to you

ADVANCE REPLACEMENT SERVICE
Upon selecting this service you are purchasing a DIRECT PART from us, but you have the option to send your old part to us for a partial refund.

This service will entitle you to a £30 refund only if::

  • Your old part is in a repairable condition
  • Your part is not burned, or water damaged beyond repair
  • We receive the part within 14 DAYS of the purchase

The customer is responsible for all postage and packaging costs.
The original invoice and contact details must be sent to us with the part to allow for a refund.

Heating Trade Supplies, Tyne View Terrace,
Wallsend, Tyne And Wear, NE28 6SG.

Your refund will be processed via the original payment method.

*Note to customer* Not all of our products are applicable for each service.

  • DIRECT SALE
  • REPAIR SERVICE
  • ADVANCE REPLACEMENT SERVICE

Once you have selected the part you need, the drop-down options will show you what is available for that part.

Please contact our Customer Service Team for support or information if required

OUR ADDRESS

Heating Trade Supplies, Tyne View Terrace Wallsend, Tyne and Wear, NE28 6SG.

We provide free first-class postage for UK and mainland areas. Orders must be placed before 3 pm Monday to Friday for same-day dispatch. If purchased Saturday, Sunday and Bank Holidays, it will be processed and dispatched the next working day.

DELIVERY TIME

We offer free next day delivery on orders over £35.
All parts ordered before 3pm Monday – Friday will be dispatched the same day, (Friday orders will be delivered the next working day), however next day delivery cannot be guaranteed.

WARRANTY

All our products are subject to 1 YEAR WARRANTY.
All warranty returns must be sent with a copy of the invoice and contact details.
Once received our engineers will test the part and if required one of our Customer Services specialists will contact you with an update.
Exclusions to warranty:
Fans: Fan coils and motors failing due to boiler overheating will not be covered under warranty.
For Electronic parts such as Printed Circuit Boards (PCB): if the parts have experienced any water damage or external electrical shortage this will not be covered by warranty. Failures or defects caused by misuse.

RETURNS POLICY

Complete the return form and provide return reasons.
If the part you received is faulty, we will refund postage up to £6.50.
A 20% restocking fee is applied if returned items are not faulty.
If your part is lost or the incorrect item has been sent out, we will arrange a collection and issue the appropriate replacement.

Your refund will be processed via the original payment method.

VAILLANT COMBI THERMO COMPACT VC-VCW 182/242 E 073647

This part fits the following boilers:

COLLECTION ADDRESS
National Boiler Parts
Tyne View Terrace
Wallsend
Tyne and Wear
NE28 6SG
United Kingdom
DELIVERY
Items purchased with Express Delivery will be dispatched same day via courier to arrive next working day. All items purchased before 2.30 PM Monday - Friday are dispatched same day. Although we do not guarantee it, most of the time we are able to dispatch until 4.30pm. We offer Special Delivery by 1pm, Saturday and Sunday delivery as well.
Items with free delivery will be dispatched same day with Royal Mail 2nd Class standard postage unless opted out for 1st class delivery. Please keep in mind that delivery dates depend on Royal Mail and not us.
If for any reason we are unable to dispatch the item, we will contact you straight away. If you would like to collect any item, then please contact us prior to arrange an appropriate time. We recommend all gas spare parts should be fitted by a qualified Gas Safe Registered engineer.
RETURNS POLICY
Returns must be made within 30 days as per Ebay policy. Important: Please include a copy of the receipt and a brief note of reason for return inside the package along with your contact details. We offer delivery to UK, EU and when possible, rest of the world.

VAILLANT COMBI THERMO COMPACT VC-VCW 182/242 E 073647 

This part fits the following boilers:

VAILLANT COMBIcompact VCW 242 E(88-95)
VAILLANT COMBIcompact VCW 282 E(88-95)
VAILLANT THERMOcompact VC 112 E(88-98)
VAILLANT THERMOcompact VC 142 E(88-98)
VAILLANT THERMOcompact VC 182 E(88-96)
VAILLANT THERMOcompact VC 242 E(88-96)
VAILLANT THERMOcompact VC 282 E(88-96)
VAILLANT VC 112 E (1988-1998)
VAILLANT VC 142 E (1988-1998)
VAILLANT VC 182 E (1988-1996)
VAILLANT VC 242 E (1988-1996)
VAILLANT VC 282 E (1988-1996)
VAILLANT VCW 242 E (1988-1995)
VAILLANT VCW 282 E (1988-1995)

PROUD HOLDER OF ISO 9001:2015 CERTIFICATION
We are happy to announce that we hold ISO 9001:2015 standards certification.
OPENING TIMES
Monday: 8.30am to 5.00pm
Tuesday: 8.30am to 5.00pm
Wednesday: 8.30am to 5.00pm
Thursday: 8.30am to 5.00pm
Friday: 8.30am to 5.00pm
Saturday: 9.00am to 12.00pm
WRONGLY SENT ITEMS
We offer a full refund to the customer, please include a copy of the receipt and a brief reason of return inside the package.
FAULTY ITEMS
We reserve the right to have any alleged faulty items tested by the manufacturer before issuing a full refund or supplying a replacement. The manufacturer may require a qualified gas safe registered engineer's report before issuing a refund. Please do not tamper with the product otherwise we reserve the right to not replace or refund for the item.
WRONGLY PURCHASED ITEMS
Wrongly purchased items must be returned in their original packaging and will be subject to a 20% restocking fee (this is to cover Ebay and handling fees). All Returns must be unused and returned with their original packaging. We do not accept any not required / wrongly purchased electrical items back (including printed circuit boards).